Information Systems Business Analyst
2 tygodni temu
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Your role and responsibilities
Act as a Subject Matter Expert (SME) contributing to technical and functional design of platform changes. Provide expertise to business process owners, operation support or project teams.
Support Business Owners on business requirements and perform business analysis, outlining problems, opportunities and solutions to support decisions for new or changed IS solution/services
Cooperate with Solution Architects to ensure consistent design of Salesforce Platform
Cooperate with Service Owner to ensure quality and stability of Sales Cloud. Collect, document and review business requirements from Business owners
Provide a good understanding of product and business owner needs, transparency and continual engagement
Understand the customer journey and business value realization
Define solutions fulfilling customer requirements, ensuring leverage of best practices. Ensure functional specification from project teams supports an overall solution design
Lead continuous development and innovation of solution to enable increased solution value realization
- 6+ years of experience in ITtogether with 4+ years of experienceinSalesforcedevelopmentor Business Analysis
- 2+years of experience as Salesforce Functional or Business analyst
- Experience with Sales Cloud; any other eg. Service Cloud, Pardot – nice to have
- Experience and strong skills in collaboration with external suppliersand development team spread around the world. Salesforce certification, at leastAdministrator; Consultant preferred
- Knowledge of Business Analysis Principles and best practices
- Strong leadership skills with interest to explore new ideas and build strong relationships – excellent networking skills with customer focus and problem solving skills.
- Collaborative and proactive approach: Work well in cross-functional teams, collaborating with colleagues across different departments and geographies. Global mindset, inter-cultural sensitivity
- Fluency in English is essential (written and spoken)
ABB Smart Buildings digitally transforms commercial, industrial and residential buildings for the highest comfort, efficiency, safety and security - enhancing quality of life in buildings of the future through safe, smart and sustainable electrification solutions, services and products.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website
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