ITSM Platform Specialist
2 tygodni temu
This goes out to everyone, who wants to challenge the status quo. To people, who want their share in creating tomorrow's world. And to those, who want to make it a better one. We are Constantia Flexibles – one of the world's leading producers of flexible packaging for the consumer and pharmaceutical industries. If you are as passionate about developing sustainable solutions as we are, then this is your invitation to unwrap your talent – and to shape the world with us.
ITSM Platform SpecialistAbout the role:
Through a combination of technical expertise, process design skills, and a commitment to delivering high-quality IT services provide oversight of the ITSM platform and processes to ensure optimal performance and return on investment.
Duties & Responsibilities
- Manage the day-to-day operations of the ITSM platform
- Assist with defining and analysing ITSM performance metrics and key performance indicators (KPIs) to identify trends and areas requiring attention
- Perform routine maintenance, troubleshooting, and support tasks
- Collaborate with IT and Business units to tailor the ITSM platform to meet organizational needs
- Develop and implement system integrations and process automation
- Create and maintain documentation on processes, policies, and configuration
- Conduct training sessions and workshops for end-users
- Stay current with the latest ITSM platform features and updates
Requirements:
- University degree in a IT or similiar area.
- Minimum 3 years' experience in IT service management, with a focus on Enterprise ITSM platform/tool administration and enhancement.
- Demonstrable knowledge/certification on Enterprise ITSM Platforms.
- Demonstrated project management skills
- Certification in ITIL or ITSM is highly recommended.
- Excellent analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Ability to work collaboratively in a cross-functional team environment.
What we offer:
- Hybrid model of work in CBS PL office - Kraków.
- Chance to grow in a dynamic and international environment.
- Friendly work atmosphere in a large and stable company with a global reach.
- A role that has a real impact on business outcomes.
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