CO Senior Analyst

2 tygodni temu


Wrocław, Województwo dolnośląskie, Polska 3M Pełny etat

Job Title: CO Senior Analyst - Customer Issue Resolution (m/f/x)

The Impact You'll Make in this Role

As a Senior Analyst - Customer Issue Resolution, you'll have the chance to collaborate with diverse and innovative individuals from around the globe.

Here's how you'll make a difference:

  • End-to-End Customer Issue Resolution (CIR) Management - handling billing, collections, and complaint management, including disputes, returns, adjustments, and collection activities.
  • Building trust and credibility with customers through timely and accurate CIR resolution.
  • Interpreting policies and regulations, investigating problems, and collaborating with other departments to resolve issues.
  • Utilizing strong analytical skills to interpret information and assess alternative methods.
  • Demonstrating a proactive mindset in managing customer relationships to achieve team goals.

Your Skills and Expertise

Key qualifications for success in this role include:

  • Minimum 2 years of customer service, finance, supply chain, or sales experience.
  • Advanced English proficiency (B2+).
  • Strong interpersonal, communication, analytical, and organizational skills.
  • Advanced Microsoft Excel skills, including conditional formulas, VLOOKUPs, pivot tables, macros, and data management.
  • Experience with customer service processes and systems such as SAP and Salesforce.

Additional qualifications that could enhance your success:

  • Account receivables (AR) knowledge.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical abilities.
  • Flexibility and attention to detail.

Supporting Your Well-being

3M offers various programs to promote your physical and financial well-being, including:

  • Private medical care.
  • Life insurance.
  • Retirement scheme.
  • Multisport card.
  • Opportunity for global work within an international organization.
  • Respectful, inclusive, and friendly work environment.
  • Professional training and onboarding.
  • Support for your professional development and certifications.
  • Work-life balance initiatives like community groups and volunteering.
  • Internal integration events.
  • Holiday Bonus.

At 3M, diversity and inclusion drive innovation, and we are committed to providing equal employment opportunities to all candidates.



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