ServiceNow Catalog and Request Manager

3 tygodni temu

Krakow, Polska Amer Sports Global Business Services Pełny etat

technologies-expected :
ServiceNow

about-project :


As the ServiceNow Catalogue and Request Manager, you will be the Process Owner for our Service Catalogue and Service Request Catalogue.

Your primary responsibility will be to ensure that all new and changed services are accurately recorded and that the catalogues are available, accurate, and meet business needs.

You will own and manage the Service Catalogue and Request Management processes, ensuring seamless coordination and execution.

responsibilities :

Service Catalogue Management:
Build and manage the Service Catalogue, ensuring it meets organizational needs.

Service Introduction:
Coordinate the introduction of new services to the organization, maintaining an up-to-date and comprehensive catalogue.

Process Ownership:
Own the Catalogue and Request Management processes, overseeing all related activities.

Coordination and Control:
Manage, coordinate, track, and report on service requests and service catalogue management activities.

Consolidation:
Control and consolidate the business and technical service catalogues in line with established processes, policies, and principles.

Continuous Improvement:
Define the overall mission, improve the process, and document and maintain procedures.

Performance Monitoring:
Monitor, measure, and report on the effectiveness of the process, ensuring continuous improvement.

requirements-expected :


At least 2 years of experience in Service Request Management, including process reporting, maturity assessment, and adjustment to business needs.

Extensive hands-on experience with ServiceNow is a must.
Strong understanding of ITSM processes; ITIL Certificate v4 is a plus.
Experience in building and maintaining Service Catalogues, including the coordination of new service introductions (Service Portfolio Management).
Previous experience in developing and maintaining self-service portals is an advantage.
Excellent written and verbal communication skills in English, at least C1 level
Energetic and collaborative, with strong communication and interpersonal skills.

offered :

Discounts on Quality Products:
Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more).

Meaningful Projects:
Contribute to responsible projects with dedicated teams, making a real impact and driving positive change.

Continuous Learning:
Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.

Engaging Company Culture:

Experience a workplace with a strong team spirit and an open, appreciative culture, where you'll feel valued and part of a supportive community.


Smooth Transition:
Benefit from a comprehensive onboarding program designed to help you integrate seamlessly into our organization.

Career Growth:
Elevate your career in the IT department.

Global Exposure:
Collaborate with a diverse, international team.

Work-Life Balance:
Enjoy flexibility, including hybrid work options, for a harmonious work-life balance in our modern and well-connected Kraków office.

Employee Perks:

Access a range of benefits such as discounts on Amer Sport's' products, Udemy self-learning, private medical care, life insurance, bonuses, and more, all focused on your well-being.


Inclusive Culture:
Embrace a relaxed atmosphere without formal dress codes. Join us for annual events, and unwind in our chillout room with foosball and gaming consoles.

Global Impact:
Engage in diverse and challenging projects alongside colleagues from varied backgrounds.

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
fruits
corporate products and services at discounted prices
integration events
corporate sports team
corporate library
no dress code
video games at work
coffee / tea
drinks
parking space for employees
leisure zone
extra social benefits
holiday funds
employee referral program
charity initiatives
Volunteer days

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