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Chargeback (Dispute Management) Specialist with German
2 tygodni temu
Chargeback (Dispute Management) Specialist with German
The Opportunity
Looking for a proactive and detail-oriented Chargeback (Dispute Management) Specialist to join our team at Worldline in Warsaw, Poland. If you're eager to drive positive change and continuously seek innovative solutions in the payment world, this might be the perfect opportunity for you.
Day-To-Day Responsibilities
- Analyzing incoming disputes from issuing banks and making decisions following the guidelines of various card schemes (MasterCard, Visa, Diners, Union Pay, JCB)
- Informing merchants about disputes, requesting necessary documents for refutation
- Preparing and submitting documentation to banks promptly and accurately
- Assisting customers, ensuring their understanding of the dispute process to prevent issues
Who Are We Looking For
We seek individuals with a proactive mindset and a passion for continuous improvement. Ideal candidates should possess:
- Proficient business communication skills in Polish, English, and German
- Strong attention to detail and a technical approach
- Customer-centric mindset with excellent interpersonal and problem-solving skills
- Familiarity with Microsoft products and ability to adapt to different applications
- Previous experience in chargeback/credit card disputes or general customer service is advantageous
Perks & Benefits
By joining Worldline, you'll have the opportunity to contribute to the advancement of global payment technology while enjoying:
- A purpose-driven company recognized for sustainability worldwide
- A collaborative environment that encourages learning and professional growth
- Stable employment conditions with performance bonuses and healthcare benefits
- Competitive salary and comprehensive employee benefits
- Conveniently located office in Warsaw with easy access to public transportation
Shape the Evolution
Embark on a thrilling journey in the realm of payment technology with a diverse team of visionaries at Worldline. As we pioneer the future of payments, we are seeking dynamic individuals who aspire to make a lasting impact on society. With a supportive culture, cutting-edge technology, and abundant learning opportunities, we are here to propel your career to new heights. Join our team of innovators and craft a future that you can truly call your own.
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