Routing Analyst

Join Us as a Routing Analyst: Unleash Your Analytical Superpowers

Are you ready to dive into the heart of our Global Carrier Network Operations, analysing data like a detective to uncover trends, optimize quality, manage costs, and keep our client traffic flowing smoothly? If so, Vonage has the perfect role for you

What You'll Do:

Be the Master of Routing : Take charge of a portion of our Routing table, as well as analyse, strategise, and make decisions that impact the quality and cost of our services. Complex Analysis Extraordinaire : Delve into the intricacies of traffic types, balancing the delicate scales of cost versus quality, and ensuring our prices are just right. Quality Guardian : Respond to Quality Alerts swiftly, maintaining the gold standard of Quality of Service as per industry norms. Optimisation Wizard : Manipulate and fine-tune our routing selections to optimise costs or enhance quality, ensuring our customers get the best experience possible across a range of regional countries. Champion of Efficiency : Identify bottlenecks in our internal tools and collaborate with key stakeholders to remove obstacles, making our day-to-day operations smoother than ever. Data Dynamo : Provide invaluable data analysis to various stakeholders across functions, supporting our cross-functional needs with your analytical prowess. Operational Maestro : Handle day-to-day operational tasks with finesse, ensuring our SMS and Voice termination services meet and exceed our Service Level Objectives.

Essential for the Role (Must Have):

Experience : 2-3 years of experience in Cost/Price analysis, Voice and SMS routing, or Tech Support positions, setting the stage for your expertise. Tool Proficiency : Mastery of MS Office/Google equivalent data analysis tools is a must, with exposure to Business Intelligence tools like PowerBI or Tableau adding to your arsenal. Analytical Skills : Strong analytical skills are your bread and butter, guiding your decisions and uncovering insights. Global Mindset : Ready to thrive in a global, fast-paced environment, adapting your working style to meet objectives with ease. Communication Skills : Excellent communication skills to convey your findings and collaborate effectively with teams across the globe.

Nice to Have for the Role:

Project Management : Experience in project management adds another dimension to your capabilities. Telecom Exposure : Familiarity with the telecommunications industry provides valuable context. API and Cloud Communications : Exposure to API and cloud communications industry is a bonus. Tool Familiarity : Knowledge of tools like Confluence JIRA and Zendesk enriches your toolkit, making you an even more versatile asset to the team.

Ready to embark on a thrilling journey where your analytical skills make a real difference? Apply now and join us in shaping the future of global communications at Vonage

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