Ryanair Customer Support with Italian

2 tygodni temu

Katowice, Silesia, Polska Concentrix Pełny etat
Job Title: Ryanair Customer Support with Italian

Ryanair is the leading airline in Europe, serving millions of passengers yearly with a vast fleet. In response to this growth, Concentrix Poland is offering new opportunities to individuals looking to assist Ryanair's customers. Join our professional team dedicated to airline customer support, ensuring customers have a seamless travel experience.

Responsibilities:

  • Assist passengers with travel-related inquiries through calls, chats, or emails, including topics such as baggage, ticket booking, and flight rescheduling.
  • Handle customer complaints effectively.

Requirements:

  • Proficiency in Italian at a communicative level (min. B2).
  • Familiarity with Windows OS and MS Office suite.
  • Strong communication and interpersonal skills.
  • Customer-focused with a professional demeanor.
  • Demonstrated commitment and motivation.
  • Ability to work from our office in Katowice.

What We Offer:

  • Permanent employment contract.
  • Modern workspace in a multinational environment in Katowice.
  • Competitive salary with performance bonuses.
  • Comprehensive training before customer interaction.
  • Professional development programs.
  • Medical services, private healthcare, and insurance.
  • Sports, leisure activities, and My Benefit Cafeteria.
  • Various relocation packages to choose from.
  • Diverse, dynamic work environment with growth opportunities.
  • Social events and activities.

About Us:
With a wide global network, we excel in providing exceptional customer experiences and driving digital innovation for leading companies worldwide. We value diversity and the unique contributions of our employees, striving to create a cohesive and supportive work environment for all. Concentrix is dedicated to equal opportunity employment, embracing individuals from various backgrounds and identities.

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