Process Manager

2 tygodni temu

Kielce, Świętokrzyski, Polska Bonprix Sp. z o.o. Pełny etat

Process Manager

Your responsibilities

  • You will develop and implement international process management standards, optimize procedures, and validate business cases to improve customer satisfaction as well as in-house and service provider quality.
  • You will establish process control, define KPIs, and integrate the 'voice of the customer'.
  • You will improve the customer journey by aligning and changing international process standards while managing to keep a balance between process, costs and impact on customers.
  • CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
  • If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

Our requirements

  • You have successfully completed a study or an apprenticeship with a commercial focus.
  • You are proficient in process management, optimization methods, and are familiar with customer care processes.
  • Furthermore you have a good understanding of KPIs and interdependencies.
  • Also you are skilled in root cause analysis and deriving improvement options.
  • Your have a minimum B2-level English proficiency.
  • Very good project management skills.
  • You have an entrepreneurial mindset, holistic thinking and you are a solution-focused team player with a focus on quality.
  • You are well experienced and enjoy working in an intercultural team setup.
  • You thrive to work in a high-paced, sometimes stressful, and changing environment.
  • And you have a strong customer/user focus.

What we offer

  • Work in an international company.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
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