Delivery Experience Manager

2 tygodni temu

Kraków, Lesser Poland zooplus Pełny etat

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe's leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

The role is a maternity leave cover for the duration 1 year contract.

Job Description

We are looking for a Delivery Experience Manager , to supply our customers across Europe in accordance with our high-quality standards and lead times as well as further development of our service. The Delivery Experience/Last Mile Team is an integral part of zooplus' operations. This role acts as advocate for our customers and supports the local market and the EU-wide Operations Team in the management of last mile delivery, which is setting the customer expectations and the benchmark per market, evaluating market developments and services and coordinating projects aiming on a amazing customer delivery experience. All in accordance to our business principles: Put the customer in the center of everything we do. This role is a direct report to the central Head of Delivery Experience, but at the same time aligns closely with the sales team to advance customer experience in local markets.

Boost customer experience through ongoing improvement of delivery quality and customer experience in the respective country Improve the reliability of the delivery service Coordinate rollouts of new services and procedures with Delivery Service Providers (DSPs) Scout market innovation to drive superior and/or more cost-effective delivery solutions Focal point of contact for strategic communication with DSPs as well as managing DSP relationship for long term cooperation Monitor development of customer satisfaction and set the right priorities and strategies per market Set up long term country strategy, as well as annual roadmap, to achieve the best in class customer satisfaction. Coordinate continuous improvement projects, in close collaboration with logistics, Sales and Marketing and Customer Care.

Qualifications

Graduate degree or equivalent in relevant discipline Sound experience in logistics services Previous experience working in a highly customer oriented and challenging logistics-based business Broad knowledge about methods for identifying customer requirements Demonstrated ability to manage projects/ High analytical competence and advanced IT skills including MS Excel Knowledge of the Last Mile market and logistics Problem-solving, self-driven and result-oriented way of working Excellent written and verbal communication skills in English, and Hungarian language would be a plus Willingness to travel

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:
20% discount in our zooplus shop
Internal and external training
Team events
#LI-Hybrid Two extra vacation days and days off on 24th and 31st of December
Private medical care and life insurance
Multicafeteria system including Multisport card

  • Delivery Experience Manager

    2 tygodni temu

    Kraków, Lesser Poland zooplus SE Pełny etat

    Job DescriptionWe are looking for a Delivery Experience Manager , to supply our customers across Europe in accordance with our high-quality standards and lead times as well as further development of our service. The Delivery Experience/Last Mile Team is an integral part of zooplus' operations. This role acts as advocate for our customers and supports the...

  • Delivery and Strategy Manager

    2 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Delivery and Strategy Manager Kraków, małopolskie Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take...

  • Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland N-iX Pełny etat

    Work type: Office/Remote Technical Level: Manager Job Category: Delivery Management N-iX is looking for an energetic, self-driven Delivery Manager to join our Data Management Unit. We started building our Big Data expertise only a few years ago. Today, we have 30+ Data projects at N-iX and a community of 200+ engineers. Together with our clients, we...

  • Senior Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Groupe SII Pełny etat

    The Project Management Office (PMO) announces recruitment for the position of Senior Delivery Manager. Our PMO team consists of experienced managers involved in the processes of presales and delivery the complex IT projects or services. Join our Team as a Senior Delivery Manager who is the key stakeholder during the project delivery phase and plays a...

  • Adobe Experience Manager @

    2 tygodni temu

    Kraków, Lesser Poland Cloudflight Pełny etat

    At Cloudflight, we're committed to making a digital difference.It's a difference that impacts businesses and society alike and one that's fueled by our passion for technology and our dedication to sparking the brightest ideas in ourselves and others.Together, with an experienced team of over one thousand brilliant people, we collaborate to create...

  • Data Delivery Investment Governance Manager

    2 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Technologies-expected : Cognos GDPM Microsoft Excel about-project : The role primarily supports the Protect and Unlock pillars of the Strategy.The principal accountability of the role holder is to manage the investment governance for DAO Delivery & Portfolio management.responsibilities : Investment governance including planning, prioritisation, and...

  • Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat

    Delivery Managerlokalizacja: Kraków (małopolskie)numer referencyjny: Delivery ManagerHays IT Contracting to współpraca oparta na zasadach B2B. Łączymy specjalistów IT z najciekawszymi, technologicznymi projektami na rynku.Dołącz do grona 500 zadowolonych wykonawców pracujących dla klientów HaysDla naszego Klienta aktualnie poszukujemy Kandydatów...

  • Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland HAYS POLAND Sp. z o.o. Pełny etat

    Delivery Manager Kraków Kraków, Małopolskie, Polska Hays IT Contracting to współpraca oparta na zasadach B2B. Łączymy specjalistów IT z najciekawszymi, technologicznymi projektami na rynku. Dołącz do grona 500 zadowolonych wykonawców pracujących dla klientów Hays Dla naszego Klienta aktualnie poszukujemy Kandydatów na stanowisko:...

  • Software Engineer Manager

    2 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityHSBC Markets &...

  • Staff Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Danaher Corporation Pełny etat

    Be part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...

  • Staff Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Danaher Corporation Pełny etat

    Be part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...

  • Senior Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Andersen Software, Inc. Pełny etat

    The international IT company Andersen invites an organized, business-oriented Senior Delivery Manager to join our large team of over 200 technical and certified Project Managers.Andersen is a pre-IPO software development company providing a full cycle of services, following project management standards and best practices. For over 16 years, we have been...

  • Software Engineer Manager

    2 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Technologies-expected : Scrum Kanban Lean about-project : HSBC Markets & Securities Services IT (MSS IT) department provides technology solutions to support its Markets and Securities Services business worldwide.The RIVER, FICC IT team provides world-class technology and solutions for the global markets business.Working with global business partners, we...

  • Service Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Comarch Pełny etat

    Service Delivery Manager Kraków, małopolskie Service Delivery Manager Kraków Kraków, małopolskie, Polska Obowiązki Zarządzanie projektem utrzymania usług informatycznychNadzór nad terminową realizacją zadań, w tym monitorowanie postępów prac oraz weryfikacja zadań w zakresie realizowanego projektuBudowanie trwałych relacji z klientem i...

  • Service Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Relativity Pełny etat

    Location: Hybrid Krakow Department: Relativity Service Delivery Work Status: Full-time Location Type: Hybrid Overview Here at Relativity we prioritize flexibility and work-life harmony. Our Hybrid work environment provides options tailored to your role and location, aiming to enhance engagement, connectivity, and productivity.Join us to experience a...

  • Data Delivery Investment Governance Manager

    2 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery (Polska) Sp. z o.o. Pełny etat

    technologies-expected :CognosGDPMMicrosoft Excelabout-project :The role primarily supports the Protect and Unlock pillars of the Strategy.The principal accountability of the role holder is to manage the investment governance for DAO Delivery & Portfolio management.responsibilities :Investment governance including planning, prioritisation, and...

  • DAO Portfolio Manager

    2 tygodni temu

    Kraków, Lesser Poland HSBC Service Delivery Pełny etat

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.Your career opportunityHSBC Data &...

  • Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Strix Poland Sp. z o.o. Pełny etat

    Delivery Manager Kraków Kraków, Małopolskie, Polska Do Strix szukamy Delivery Managera, który jest zorientowany biznesowo i ma praktyczną znajomość branży e-commerce. Osoba na tym stanowisku zarządza efektywnym funkcjonowaniem rozbudowanego projektu e-commerce. To stanowisko wymaga wiedzy merytorycznej, umiejętności przywódczych i budowania...

  • IT Delivery Manager

    2 tygodni temu

    Kraków, Lesser Poland Nexio Management Sp. z o.o. Pełny etat

    IT Delivery Manager (Process automation) Kraków, małopolskie Dla naszego Klienta z branży mediowej, poszukujemy Delivery Managera w obszarze automatyzacji procesów biznesowych.Zarządzanie projektami end to end z obszaru automatyzacji procesów biznesowychTworzenie road-mapy procesów do automatyzacjiUczestnictwo w analizach biznesowo-systemowych, w tym...

  • Delivery Manager @ Gft Poland

    2 tygodni temu

    Kraków, Lesser Poland GFT Poland Pełny etat

    Why join GFT? You will work with and learn from top IT experts.You will join a crew of experienced engineers: 60% of our employees are senior level.You will work in a stable company (32 years on the market) in demanding and challenging projects for the biggest financial institutions in the world.As a Delivery Manager , you will be driving efforts to ensure...