IT Support Engineer
2 tygodni temu
Role: Support Engineer
Location: Warsaw, Poland (Hybrid)
Job Type: Permanent / Contract B2B
Technical Experience:
Prod Support : 3 Yrs (Experience of prod support in Financial services)
Excel : 2+ Years in Complex formulas and reporting
SQL Queries : 2+ Years
Job Description:
Responsible for Handling Level 1 Analysis
Allocate an issue, investigate it, find a root cause, and present the clear and correct bug report to development team.
Follow SLAs during triaging incidents from service desk.
Create and maintain documentation such as how-to articles, troubleshooting and user guides articles for the existing knowledge base.
Communicate with Development team / IT Support / Products team / QA team on daily basis.
Ability to successfully troubleshoot and narrow down issues, identify root causes, and find creative solutions to effectively address customer concerns.
Ability to manage multiple tasks with changing priorities.
Act as a point of communication with the client side, product management team and other parties in the ecosystem.
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