Technical Support Engineer

2 tygodni temu

Kraków, Lesser Poland Wearesimplytalented Pełny etat

Our client operates in the cybersecurity and systems management industry. The Support team plays a vital role in our client's organization by promptly resolving technical issues and addressing customer queries.

As a Technical Support Engineer, you will have consistent opportunities to apply your top technical skills and develop new ones, including scripting and debugging.

Key Details:

The salary level is determined by the candidate's experience and the terms outlined in the employment contract.

Work Model: Krakow – Brain Park (Fabryczna 1a) - Initial 3-4 months onsite, followed by a hybrid schedule of 3 days/week in the office for the afternoon shift (3 pm-11 pm).

Recruitment Process:

  • Entry-call with SimplyTalented Recruiter
  • Intro-call with Client's Recruiter min)
  • Interview with the Hiring Manager (45 min)
  • Technical interview (60 min)
  • Executive interview (30 min)

Responsibilities:

Assisting customers by:

  • Triaging inbound support cases
    • Solving customer support cases
    • Collaborating with other Support Engineers on their assigned cases
    • Responding to customer inquiries on the Client community site
  • Improving customer experience by:
    • Documenting best practice
    • Tracking and documenting activity, including root cause analysis and reporting
    • Serving as a technical subject matter expert, with a focus on testing and troubleshooting
  • Testing and providing feedback to Engineering teams to enhance the overall customer experience

Requirements:

Education: BS degree in Computer Science, MIS, or similar experience is a plus.

Must Haves:

  • 3+ years of experience in networking, security, operations, scripting, and/or programming
  • Ability to quickly grasp new concepts and technologies, with a focus on mastering the client's platform and modules
  • Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively
  • Proficiency in complex troubleshooting
  • Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges
  • Proficiency in networking, operating systems (Windows and/or Linux,),
  • Goodscripting knowledge or experience(Bash, PowerShell, etc.)
  • Fluent English skills for effective client communication

Good to Have:

  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience in technical domains like Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (Bash, PowerShell, VBScript, Python)

Core Competencies:

  • Team player
  • A person of high ethics and integrity
  • Interest in the technical aspects of working with clients.

What is the offer:

  • Employment contract
  • A value-based, transparent culture fostering collaboration and innovation
  • Involvement in complex and strategic global projects
  • Pension Plan (PPK)
  • Comprehensive health, dental, and vision coverage
  • Provided equipment (MacBook, mobile phone)
  • Monthly meal allowance
  • Monthly mobile phone allowance
  • Career development opportunities
  • Relocation package: one additional salary to cover all moving expenses

We invite you to apply and share your CV with us. Join our client's team to work with global customers, enjoy great benefits, and seize opportunities for personal and professional growth. Your adventure begins with a simple click – apply now


#J-18808-Ljbffr

  • Technical Support Engineer

    2 tygodni temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Job Title: Technical Support EngineerLocation: Hybrid working – Based in Kraków with the flexibility to work remotely.Help empower millions to achieve more by joining a world-class Microsoft consultancy.WM Reply are a global award-winning Microsoft consultancy. We work with the biggest names across all industries from Dyson to Sky and the Co-op Group. Our...

  • Technical Support Engineer with German

    2 tygodni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Technical Support Engineer with German page is loaded Technical Support Engineer with German Apply locations Krakow, Poland time type Full time posted on Posted Yesterday job requisition id R47426 Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose...

  • Global Support Centre Technical Support Engineer

    1 miesiąc temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Meet our Team The Global Support Centre is an exceptional customer service team of professionals that support Hitachi's enterprise-grade software and storage solutions. We love technology, love helping clients, and love being part of an amazing team-focused and employee-centric culture. We aim to take our team's skills to the next level with awesome...

  • Global Support Centre Technical Support Engineer

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Meet our Team The Global Support Centre is an exceptional customer service team of professionals that support Hitachi's enterprise-grade software and storage solutions. We love technology, love helping clients, and love being part of an amazing team-focused and employee-centric culture. We aim to take our team's skills to the next level with awesome...

  • Global Support Centre Technical Support Engineer

    4 tygodni temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    Meet our Team The Global Support Centre is an exceptional customer service team of professionals that support Hitachi's enterprise-grade software and storage solutions. We love technology, love helping clients, and love being part of an amazing team-focused and employee-centric culture. We aim to take our team's skills to the next level with awesome...

  • Technical Support Engineer with German

    2 tygodni temu

    Kraków, Lesser Poland Motorola Solutions Pełny etat

    Job DescriptionKey responsibilities of a Technical Support Engineer with German:Being the technical expert in the Technical Support team for diverse devices.Characterizing, replicating, and resolving technical issues using a variety of device types in a physical lab.Collaborating with product and engineering teams for solutions beyond individual technical...

  • Global Support Centre Technical Support Engineer

    4 tygodni temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • Global Support Centre Technical Support Engineer

    1 miesiąc temu

    Kraków, Lesser Poland Hitachi Careers Pełny etat

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • Global Support Centre Technical Support Engineer

    2 tygodni temu

    Kraków, Lesser Poland Hitachi Vantara Pełny etat

    The Role Technical Support Engineer will provide first-level, remote technical support to Hitachi Vantara customers and field teams, you will also assist in resolving technical support issues including hardware/software configuration problems, product failures, and technical inquiries. The responsibilities will also include: Perform problem and customer...

  • Senior Technical Support Engineer- STRATA

    2 tygodni temu

    Kraków, Lesser Poland Palo Alto Networks Pełny etat

    Senior Technical Support Engineer- STRATAFull-timeDepartment: OtherJob Country: SpainOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the...

  • technical support engineer

    2 tygodni temu

    Kraków, Lesser Poland WM Reply Pełny etat

    Provide B2B 2nd Level Support for SharePoint/O365 Apps Build rapport with clients to retain business Triaging initial support queries using Zendesk ticket system Liaising with developers on technical queries Managing and prioritising all support requests against SLAs Willing to grow technical skills on the job Communicate updates directly to the...

  • Senior Technical Support Engineer- STRATA

    2 tygodni temu

    Kraków, Lesser Poland Palo Alto Networks Pełny etat

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Technical Consulting Engineer

    2 tygodni temu

    Kraków, Lesser Poland Cisco Pełny etat

    There are a lot of security companies out there. Still, no one is doing what Cisco is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see extraordinary growth as some of the top companies in the world flock to our platform. We have an...

  • ASMS Support Engineer

    2 tygodni temu

    Kraków, Lesser Poland Mindtree Ltd. Pełny etat

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital...

  • Technical Consulting Engineer

    2 tygodni temu

    Kraków, Lesser Poland Cisco Pełny etat

    About UsThere are a lot of security companies out there. Still, no one is doing what Cisco is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see extraordinary growth as some of the top companies in the world flock to our platform.Join Our...

  • Technical Solutions Engineer

    2 tygodni temu

    Kraków, Lesser Poland Arista Networks Pełny etat

    Job Description Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top-level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations. The TSE works in a non-silo environment, supporting all of Arista's products and the many network. protocols and...

  • Technical Solutions Engineer

    2 tygodni temu

    Kraków, Lesser Poland Arista Networks Pełny etat

    Job DescriptionGoing far beyond the standard call center or tiered support position, the Technical SolutionsEngineer at Arista Networks is a top-level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.The TSE works in a non-silo environment, supporting all of Arista's products and the many network. protocols and features...

  • Technical Solutions Engineer

    2 tygodni temu

    Kraków, Lesser Poland Arista Networks Pełny etat

    Job DescriptionGoing far beyond the standard call center or tiered support position, the Technical Solutions Engineer at Arista Networks is a top-level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations. The TSE works in a non-silo environment, supporting all of Arista's products and the many network protocols and features...

  • Technical Solutions Engineer

    2 tygodni temu

    Kraków, Lesser Poland Arista Pełny etat

    Arista Networks was founded to pioneer and deliver software driven cloudnetworkingsolutions for largedatacenter storage and computing environments. Arista's award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloudnetworkingports...

  • ASMS Support Engineer

    2 tygodni temu

    Kraków, Lesser Poland LTIMindtree Limited Pełny etat

    About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...