Global Support Centre Technical Support Engineer

1 miesiąc temu

Kraków, Lesser Poland Hitachi Careers Pełny etat
We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire the future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

Meet our Team

The Global Support Centre is an exceptional customer service team of professionals that support Hitachi's enterprise-grade software and storage solutions. We love technology, love helping clients, and love being part of an amazing team-focused and employee-centric culture. We aim to take our team's skills to the next level with awesome training, a clear career path, and opportunities to work in a fast-paced, worldwide 24x7, support center providing challenging technical solutions.

The Role

Technical Support Engineer will provide first-level, remote technical support to Hitachi Vantara customers and field teams, you will also assist in resolving technical support issues including hardware/software configuration problems, product failures, and technical inquiries. The responsibilities will also include:
  • Perform problem and customer situation management, escalate to the next level of support when necessary, and communicate critical case status to management;
  • Contribute to the Technical Knowledge Base by documenting technical problems and solutions;
  • Own and track customer issues using case-tracking systems;
  • Participation in weekend and public holiday shifts, standby and/or on-call during the European Days.
This role is officially based at the Hitachi Vantara office in Krakow. However, we embrace a highly flexible work culture, with the majority of our team members working remotely from home. Despite this, regular attendance at the office is encouraged for group meetings and collaboration sessions.

Requirements
  • Four-year degree or equivalent work-related experience;
  • Knowledge of Enterprise Storage Solutions (Hitachi, Dell, IBM), as well as Cloud based Solutions and Network Attached Storage;
  • Experience with Operating systems/Hypervisors (Windows, Linux, VMware);
  • Possess good organizational skills and the ability to manage multiple issues simultaneously within a fast-paced and changing environment
  • Strong leadership, influencing, communication and interpersonal skills that will allow you to provide excellent customer service including clear communication, problem-solving and technical writing skills in English
  • Self-motivated and drives issues to resolution and can work under minimal supervision and as part of a global, virtualized team.
  • Confident and self-reliant, but able to work as a team member, demonstrating clear commitment to team objectives
  • Strong customer service orientation and ability to develop, and maintain, good working relationships at all levels

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