Technical Account Manager Support

2 tygodni temu

Kraków, Lesser Poland Wearesimplytalented Pełny etat

Our client operates in the cybersecurity and systems management industry. The Support team plays a vital role in our client's organization by promptly resolving technical issues and addressing customer queries.

As a Technical Support Engineer, you will have consistent opportunities to apply your top technical skills and develop new ones, including scripting and debugging.

The salary level is determined by the candidate's experience and the terms outlined in the employment contract.

Work Model: Krakow – Brain Park (Fabryczna 1a) - Initial 3-4 months onsite, followed by a hybrid schedule of 3 days/week in the office for the afternoon shift (3 pm-11 pm).

Recruitment Process:

  • Entry-call with SimplyTalented Recruiter
  • Intro-call with Client's Recruiter min)
  • Interview with the Hiring Manager (45 min)
  • Technical interview (60 min)
  • Executive interview (30 min)

Responsibilities:

Assisting customers by:

  • Triaging inbound support cases
    • Solving customer support cases
    • Collaborating with other Support Engineers on their assigned cases
    • Responding to customer inquiries on the Client community site
  • Improving customer experience by:
    • Documenting best practice
    • Tracking and documenting activity, including root cause analysis and reporting
    • Serving as a technical subject matter expert, with a focus on testing and troubleshooting
  • Testing and providing feedback to Engineering teams to enhance the overall customer experience

Requirements:

Education: BS degree in Computer Science, MIS, or similar experience is a plus.

Must Haves:

  • 3+ years of experience in networking, security, operations, scripting, and/or programming
  • Ability to quickly grasp new concepts and technologies, with a focus on mastering the client's platform and modules
  • Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively
  • Proficiency in complex troubleshooting
  • Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges
  • Proficiency in networking, operating systems (Windows and/or Linux,),
  • Goodscripting knowledge or experience(Bash, PowerShell, etc.)
  • Fluent English skills for effective client communication

Good to Have:

  • Experience in technical domains like Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (Bash, PowerShell, VBScript, Python)

Core Competencies:

  • Team player
  • A person of high ethics and integrity
  • Interest in the technical aspects of working with clients.

What is the offer:

  • A value-based, transparent culture fostering collaboration and innovation
  • Involvement in complex and strategic global projects
  • Comprehensive health, dental, and vision coverage
  • Provided equipment (MacBook, mobile phone)
  • Monthly meal allowance
  • Monthly mobile phone allowance
  • Relocation package: one additional salary to cover all moving expenses

We invite you to apply and share your CV with us. Join our client's team to work with global customers, enjoy great benefits, and seize opportunities for personal and professional growth. Your adventure begins with a simple click – apply now

We work with startups and scaleups companies andhelp them to grow by building recruitment strategies, and procedures by optimizing and supporting their recruitment actions.
We work with large organizationsby finding suitable candidates for their open roles working along with their in-house recruiters/hr team.

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