Technical Account Manager

3 tygodni temu

Kraków, Lesser Poland Coralogix, inc. Pełny etat

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

Technical Account Managers in Coralogix are key in our effort to meet our customer's expectations and help them utilize their observability and security data in the most efficient way possible.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.

Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.

Technical Customer Success Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.

Responsibilities

  • Solve customer's technical problems by adopting the platform, integrating new data and existing integrations
  • Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
  • Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
  • Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
  • Build a successful and ongoing game plan for each customer based on a specific data analysis and customer's needs
  • Establishing relationships and engaging with technical counterparts to drive product adoption
  • Conduct QBRs with customers to consistently reflect delivered value and ensure customer's needs
  • Advocate internally for customer needs within Coralogix and influence a product development roadmap
  • Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities
Requirements
  • Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP
  • Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, , SignalFX, Instana, Splunk, Honeycomb, Jaeger
  • Hands-on experience with Infrastructure as a Code (Terraform/Ansible)
  • Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash)
  • Hands-on experience with complex troubleshooting of Kubernetes and Docker container
  • Good knowledge of RegEx, Lucene, PromQL
  • Good knowledge of Linux
  • Experience in customer facing positions and excellent high energy customer-facing skills
  • Excellent communication skills in English
  • Strong presentation skills with the ability to establish credibility with executives
  • High availability for fast response to customers
  • Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
  • BSc degree in Computer Science / Engineering - advantage
  • Experience in SAAS B2B software companies - advantage

Cultural Fit

We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.

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