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Technical Account Manager Support
2 tygodni temu
Rekrutujemy
Stanowisko:Technical Account Manager Support
Zadania:
- Rozwiązywanie spraw związanych z obsługą klienta, rozpatrywanie bieżących przypadków, udzielanie odpowiedzi na pytania klientów.
- Współpraca z zespołem, wzajemna pomoc w obsłudze incydentów.
- Dokumentowanie najlepszych praktyk.
- Śledzenie aktywności, dokumentowanie przyczyn źródłowych i raportowanie.
- Pełnienie roli eksperta technicznego w aspektach testowania i rozwiązywania problemów.
- Testowanie systemów w celu ogólnej poprawy jakości obsługi klienta.
Wymagania:
- Wykształcenie wyższe lub równoważne doświadczenie.
- Dyplom w dziedzinie informatyki, MIS lub podobne doświadczenie będzie dodatkowym atutem.
- 3+ lat doświadczenia w wymaganym zakresie oraz solidne umiejętności techniczne w jednym lub więcej obszarach: sieci, bezpieczeństwa, operacji, skryptów i/lub programowania.
- Zdolność do opanowania nowych koncepcji i technologii.
- Umiejętność rozwiązywania problemów, w tym zdolność do złożonego rozwiązywania problemów.
- Umiejętności ustalania priorytetów.
- Niezależność i samodzielność w realizacji zadań.
- Praca zgodna z procedurami wsparcia technicznego.
- Biegła znajomość języka angielskiego.
Mile widziane:
- Certyfikaty techniczne (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ itp.).
- Doświadczenie w co najmniej jednej z następujących dziedzin technicznych: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).
Oferta:
- Umowa o pracę na czas nieokreślony.
- Bezpośrednie zatrudnienie.
- Możliwość rozpoczęcia pracy od roku.
- Praca hybrydowa w Krakowie (3 dni w biurze, 2 dni zdalnie).
- Praca w systemie zmianowym.
- Lunch oraz napoje w pracy.
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