Technical Account Manager Support

2 tygodni temu


Kraków, Lesser Poland Wearesimplytalented Pełny etat

Rekrutujemy

Stanowisko:Technical Account Manager Support

Zadania:

  • Rozwiązywanie spraw związanych z obsługą klienta, rozpatrywanie bieżących przypadków, udzielanie odpowiedzi na pytania klientów.
  • Współpraca z zespołem, wzajemna pomoc w obsłudze incydentów.
  • Dokumentowanie najlepszych praktyk.
  • Śledzenie aktywności, dokumentowanie przyczyn źródłowych i raportowanie.
  • Pełnienie roli eksperta technicznego w aspektach testowania i rozwiązywania problemów.
  • Testowanie systemów w celu ogólnej poprawy jakości obsługi klienta.

Wymagania:

  • Wykształcenie wyższe lub równoważne doświadczenie.
  • Dyplom w dziedzinie informatyki, MIS lub podobne doświadczenie będzie dodatkowym atutem.
  • 3+ lat doświadczenia w wymaganym zakresie oraz solidne umiejętności techniczne w jednym lub więcej obszarach: sieci, bezpieczeństwa, operacji, skryptów i/lub programowania.
  • Zdolność do opanowania nowych koncepcji i technologii.
  • Umiejętność rozwiązywania problemów, w tym zdolność do złożonego rozwiązywania problemów.
  • Umiejętności ustalania priorytetów.
  • Niezależność i samodzielność w realizacji zadań.
  • Praca zgodna z procedurami wsparcia technicznego.
  • Biegła znajomość języka angielskiego.

Mile widziane:

  • Certyfikaty techniczne (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ itp.).
  • Doświadczenie w co najmniej jednej z następujących dziedzin technicznych: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python).

Oferta:

  • Umowa o pracę na czas nieokreślony.
  • Bezpośrednie zatrudnienie.
  • Możliwość rozpoczęcia pracy od roku.
  • Praca hybrydowa w Krakowie (3 dni w biurze, 2 dni zdalnie).
  • Praca w systemie zmianowym.
  • Lunch oraz napoje w pracy.

Aplikuj przez stronę lub skontaktuj się zLidia Wysocka


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