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Senior Technical Account Manager

2 miesięcy temu

Kraków, Lesser Poland Zendesk Pełny etat
Job Description

Our Technical Account Managers (TAM) play a crucial role in partnering with customers to drive innovation and transformation, ultimately enhancing their customer experience (CX). They collaborate with various teams within the client's organization to provide guidance on implementation methodologies and offer solutions to challenges. Building strong relationships with stakeholders, our TAMs work closely with Zendesk teams to deeply understand how our clients utilize our product to meet their business needs.

Why join us?

  • We have a friendly and collaborative environment that fosters growth
  • Our team is dedicated to helping customers adapt and succeed in a competitive market
  • This role offers a unique opportunity to engage with different teams across Zendesk
  • We prioritize long-term career development and offer exceptional benefits to support overall well-being

Key Responsibilities:

  • Build relationships with internal and external CX teams for seamless collaboration
  • Document customer's CX ecosystem and provide consultation on Zendesk product capabilities
  • Lead the adoption and expansion of solutions for enterprise clients
  • Conduct operational reviews and ensure quick resolution of critical issues
  • Advocate for customer needs with product teams and drive continuous improvement

Requirements:

  • Minimum 15 years of technical experience in customer environments, with a focus on Enterprise settings
  • Demonstrated ability to lead teams and drive organizational success
  • Expertise in service management, operational support, and business development
  • Experience working directly with enterprise customers and understanding complex system interactions
  • Strong communication skills and the ability to engage with stakeholders at all levels
  • Knowledge of SaaS implementations, API use cases, and logic-based workflows
  • Proven track record of finding innovative solutions and deep industry understanding

Join us at Zendesk, where we believe in delivering exceptional customer service experiences. Our team is committed to promoting diversity, equity, and inclusion in the workplace. We offer a hybrid work environment that combines in-person collaboration with remote flexibility, allowing our employees to thrive and succeed.

The heart of customer experience
Zendesk is at the forefront of revolutionizing customer service, empowering brands worldwide. We are dedicated to creating digital-first experiences, both for our customers and our team. With a global workforce collaborating from different locations, we work together to achieve common goals.

Zendesk is an equal opportunity employer that values diversity and inclusivity. We are committed to creating a workplace where all individuals are respected and appreciated for their unique contributions. If you are passionate about making a difference and driving innovation, join us at Zendesk.

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