Manager - Equinix Operations Center

1 tydzień temu

Warszawa, Mazovia, Polska Equinix Poland Sp. z o.o. Pełny etat

Manager - Equinix Operations Center

Your responsibilities

  • Implement Equinix's future-state Service Management capabilities
  • Engage with the operational owners of Equinix data centers
  • Maintain a business mindset and methodology through training, coaching, and mentoring
  • Provide guidance and coaching to EOC supervisors and direct report IC employees
  • Serve as a point of escalation for all EOC Specialists
  • Facilitate discussions and drive resolution where disagreement exists, escalating where necessary
  • Lead the EMEA EOC to meet and exceed Key Performance Indicators
  • Lead the EMEA EOC to meet Objectives and Key Results (OKR)
  • Work with peers across Equinix to drive cross-functional improvements
  • Identify process gaps and issues and drive areas for improvement
  • Regularly present to cross-functional teams to achieve set objectives
  • Provide support and recommend appropriate, timely, and necessary improvements or enhancements to the site operations team in pursuit of KPI and OKR objectives
  • Responsible for weekly, monthly, and ad hoc reporting for executive management
  • Present at monthly and quarterly operations review meetings
  • Deliver all-hands presentations quarterly to existing EMEA employees
  • Participate in EMEA-specific incident bridges, leading the EMEA EOC during the bridge calls
  • Ensure that the EMEA EOC adheres to global EOC process standards
  • Successfully operationalize incident event management processes for new and acquired IBXs
  • Ensure EMEA EOC specialists are upskilled to meet the accreditation testing skills assessment
  • Responsible for writing reviews and providing regular feedback to EMEA EOC team members
  • Responsible for delivering against scope, schedule, and budget on various assigned projects
  • Regularly attend project reviews and communicate project status
  • Identify and manage risks and issues, recommending suitable mitigation plans

Our requirements

  • Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm
  • Builds an environment that emphasizes taking initiative and acting quickly
  • Builds partnerships and works collaboratively with others to meet shared objectives.
  • Creates a climate where people communicate fearlessly
  • Holds self and others accountable to meet commitments
  • Operates effectively, even when things are uncertain or the way forward is unclear
  • Applies understanding of cultural differences to create value for the organization
  • Sets high standards of excellence and values disciplined execution
  • Fosters creativity and experiments, fails fast and learns quickly
  • Skilled at managing complex escalations with leadership
  • Ability to inspire behavior change in a highly matrixed environment
  • Focuses on execution and impact through clear goals, plans, and accountability
  • Skilled at communicating complex concepts in an easy-to-understand way
  • Familiarity with data center equipment, architecture, and systems is highly desired
  • Proven years of industry experience with data centers or other closely aligned industries
  • Proven team leadership experience
  • Very strong verbal and written English communication skills
  • 4-year college degree
  • Experience with Service Management technologies (ITIL, eTOM, ITSM) is a plus

What we offer

  • Employment in a stable company with an established position in the market.
  • Possibility to work within fast growing world's 500 Fortune digital infrastructure company.
  • Challenging job in a dynamic, professional, international and multicultural environment.
  • Possibility to participate in company sponsored trainings package.
  • Employee Assistance Program – assess to free counselling legal and financial consultations and crisis intervention.
  • Paid employee referral program.
  • Opportunity to work in supportive, inclusive environment with People-Centric Culture.
  • Competitive salary and yearly bonus as well as a well-defined career path shaped to the individuals career focus & priorities.
  • Attractive benefits package: premium private medical care, life and accidence insurance, employee stock program, Multisport card, lunch passes, celebration bonus.

Aplikuj

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