Field Service Manager
2 tygodni temu
About Us:
Join Envipco, a leading company in reverse vending machine (RVM) technology with decades of experience. We specialize in providing solutions for consumers to recycle beverage containers and receive deposit refunds. Our team values sustainability, teamwork, integrity, and customer satisfaction. If you are skilled, experienced, and share these values, we want you on board.
At Envipco, we offer a high-energy environment with excellent growth opportunities as we expand globally.
Summary:
As a Field Service Manager at Envipco, you will work alongside the Sales team as the face of the company to customers in Poland. Your role involves building and leading the local service team, qualifying service partners, and ensuring smooth daily operations. You'll collaborate closely with the country manager and back-office teams to support the deployment and support of RVMs in the Polish market.
You will be part of our European Support team, driving knowledge transfer for continuous improvement of our product line.
Responsibilities:
- Oversee service delivery in your region, managing workload and setting objectives
- Lead recruitment and onboarding of technical staff
- Work with Sales on forecasts for organizational growth
- Collaborate with operations and development teams to uphold service level agreements
- Manage operational activities, evaluate risks, and ensure customer satisfaction
- Provide management reporting and quality reviews
- Support add-on sales and manage a team of technicians
- Gather customer feedback for product enhancements and stay updated on new developments
Qualifications:
- 5+ years' experience in field service team development
- Strong problem-solving skills and focus on customer satisfaction
- Knowledge of Customer Service and Project Management
- Experience in team management and clear communication
- Fluency in English & Polish, additional European languages a plus
What we offer:
- Autonomy and opportunity in a fast-growing global company
- Join a solution-focused and supportive team
- Work in an experienced and committed team with flat hierarchies
- Attractive compensation and exposure to senior leadership
If you're ready to be part of an innovative company driving environmental change, apply now to join our team. Envipco promotes diversity and inclusivity in the workplace.
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