Claims coordinator

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.

Due to the dynamic development, Alfa Laval Kraków is looking Claims Coordinator who will be responsible for support solving customer claims. Company address ul. Zawiła 56, Kraków.

Who are you?

• As a person you are proactive, structured and driven by creating great solutions and making things happen. You are recognized as a positive, curious, inclusive and open-minded person.

Your responsibilities:

• Ensure compliance with all file transportation handling standards
• Analyse transport incidents, assessing product and packaging specifics to pinpoint root causes and recommend corrective actions
• Collaborate closely with Quality Assurance to meet company objectives
• Provide leadership to achieve key business goals and objectives
• Report and follow up on corrective action processes
• Track trends and possess a comprehensive understanding of the claims
• Seek for continuous improvement of the process digitalization using automation and AI.
• Cooperate and communicate in a proactive manner

Our expectations:

• 2-4 years of experience in related field
• Degree in transportation or a related field preferred
• Highly effective communication skills, both verbal and written, fluent in English and Polish
• Functional knowledge in Supply Chain
• Interpersonal skills and relationship building
• Deadline-oriented
• Problem solving
• Continuous Improvement mindset
• Software skills such as Excel, Power Bi – reader and viewer, Service Now, PowerPoint, and any transport management system highly appreciated

This is what we offer:

• You will gain experience in a Swedish concern with an established market position
• You will work in a safe environment and have access to the highest quality work tools
• You will join a team that values the working atmosphere - colleagues will be happy to help you in any situation
• You will find stable employment based on an employment contract with an attractive social package: free medical care for the entire family, MyBenefit platform, the opportunity to learn English, subsidized meals, annual bonus, relocation bonus, employee referral program, coffee, tea and drinks provided by the employer, additional life insurance, subsidized holidays for children, Christmas gifts and integration events