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process analyst manager
3 miesięcy temu
Position: Process Analyst Manager – IT BTS Sales & Procurement
Location: Warsaw, Poland
Contract Type: Local, Permanent
Report to: BTS Sales & Distribution Service Director
Process Analyst Manager – BTS Sales & Procurement
What this role is about?
The position provides expertise in the application/process specialization to support daily operations and effective performance of the business solution. Responsibilities include resolving incidents & change requests, delivering quality solutions to users, and contributing to approved projects. It requires team working capabilities, creativity, decision-making, and service attitude.
What will you do?
- Operations: Provide application support, resolve incidents & change requests
- Business Partnership: Develop relationships with customers, deliver timely solutions
- Documentation & Stewardship: Maintain appropriate documentation, work on documenting processes, ensure QA on documentation executed
- Knowledge management: Keep End Users up-to-date, provide knowledge transfer and best practices
- Major enhancements: Analyze and implement new projects/major enhancements
What are we looking for?
• 2-4 years of working experience with SAP or Siebel systems
• Business experience in a related area a plus
• Global project implementation experience
• Excellent Business Relationship Management Skills
• Good knowledge of IT processes
• Fluent in English (written & spoken)
What are the next steps – Recruitment Process:
Thank you very much for your interest in the role. We will make sure every candidate will receive a reply within 2 weeks after the application deadline.
