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Senior Customer Quality Engineer
2 tygodni temu
- Daily communication with the customer, including PPAP preparation, processing, analysis and resolving customer warranty complaints in order tohelpthe team achievingquality goals and increasingcustomer satisfaction.
- Perform technical and commercial evaluation of the customer complaint reports in compliance with the specified deadlines.
- Act as contact point for customer in relation to technical questions, for error limitation, risk assessment, measure definition for already delivered components and actively participate in new developments.
- Drive improvements in products and processes to support customer requirements and continuous improvement.
- Knowledge and develop customer specific requirement.
- Provide the lead in structured team problem solving and apply other problem solving tools.
- Lead the customer PPAP preparation and approval.
- Support ELS activities and use Six Sigma tools as tool for continual improvement.
- Leadership of measurement and analysis of organizational performance.
- Manage and coordination of third party sort at customers (including cost analysis).
- Conducts Internal audits.
- Master degree in quality or engineering.
- Minimum 3 years manufacturing or quality experience in production company with a basic knowledge of blueprint reading, statistical methods, problem solving, industry quality standards and continuous improvement tools.
- Knowledge of Lean Manufacturing techniques and processes.
- Knowledge of ISO 9001/IATF 16949/VDA Norms and tools including PPAP, FMEA, MSA, 8D.
- Experience in the professional handling of customers would be an asset.
- Analytical thinking and problem-solving skills.
- Strong communication and presentation skills.
- Goal oriented.
- Manage through others.
- Fluent command of English.
- Communicative French would be an advantage.
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