IT Service Manager

2 tygodni temu

Gdansk, Polska 7N Sp. z o.o. Pełny etat

technologies-optional :
Jira
ServiceNow

about-project :


Currently we are looking for IT Service Manager with ITIL certification who will join a team working on projects for our Client- leading global liner shipping company.

As a IT Service Manager you'll be responsible for those core ITIL Practices their strategic direction.

You will work across all the functional areas within the IT and ensure processes within your scope are defined, implemented, adhered to and aligned with business needs.

The office is in Gdansk and because of taking care of the good team spirit and integration between coworkers, the work is in a hybrid model.

Scope of remote work to be determined. (Office visits could be once every two weeks, therefore candidates from the Tricity are preferred.)
Possibility of 100% remote work.

responsibilities :
Creating and redesigning Change Enablement and Release & Deployment practices, effectively communicating and enforcing them across the IT organization
Providing process guidance and training to both internal and external stakeholders, ensuring process compliance
Driving process standardization and enforcing ITIL best practices
Establishing process KPIs, producing regular reports for management, and driving continuous improvement
Engaging in requirements engineering for ITSM enablement platforms, collaborating closely with technical teams for refinement, planning, testing, and production rollout
Working with technical teams on service reviews and process KPIs
Further developing and optimizing established practices, promoting automation, and digitalizing services
Actively contributing to ITSM projects at both operational and strategic levels

requirements-expected :
University degree in IT or relevant professional experience in the IT sector
Several years of experience in IT Service Management within an ITIL-driven corporate environment
Proven track record of at least 5 years in Change Enablement and/or Release & Deployment process design, implementation, enforcement, and continuous improvement
Good understanding of modern IT infrastructure and application architecture
ITIL certification (Foundation is a must, advanced levels are advantageous)
Experience in applying ITIL practices in a DevSecOps environment or part of an Agile/DevSecOps transformation
Experience with IT Service Management Platforms (Jira and/or ServiceNow preferred)
Strong analytical skills with the ability to communicate effectively with both technical and business stakeholders
Agile mindset with a high level of quality awareness, enjoying knowledge sharing, and confident in face-to-face and virtual collaboration
Proactive, solution-oriented approach with a passion for implementing complex service management projects in an agile environment
Fluent in English; German language skills are an advantage

offered :

Financial transparency:
the salary is: PLN PLN/h) + VAT
Clear wage model. 7N Consultants know exactly what's 7N fee for its agent role on the project
Professional development support. We subsidize trainings, technical certificates, conference participation, and foreign language classes. Our Career Development Program offers consultants advisory support in career planning. Additionally, 7N Consultants have the opportunity to participate in interpersonal skills training through the 7N Secret Code
7N Inspiration Team's support and an opportunity to join their ranks. They are a group of 7N Consultants who consistently and actively share their professional knowledge and expertise
Cooperation with real experts – the average professional experience of a 7N consultant is 10 years
Comprehensive and personal project support from one of a 7N Agent. Priority regarding project continuity and quality
Numerous each year) high-end events – both online and offline
Healthcare, Benefit Multisport and life insurance subsidies regardless of cooperation model. Access to Mindgram, a psychological support and professional development platform
Professional and quality-oriented recruitment process led by the most experienced recruiters in the industry

benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance

  • IT Service Manager @ AVENGA

    7 dni temu

    Gdansk, Polska AVENGA Pełny etat

    2 years or more of previous service management and/or IT project management experience in multicultural international work environment. Display a general understanding of modern and legacy IT landscape, including general orientation in the topics like data warehouses, ETL, databases, containerization, Snowflake, Python, Splunk, DataStage, mainframes,...

  • IT Service Desk with German- Upskilling Opportunity

    1 miesiąc temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities : We are looking for a professional with German language looking for a chance to grow a technical IT expertise. requirements-expected : 0-3 years experience in Service Desk / IT Support in a global organization. Fluency in German, Polish and English Should have knowledge of customer services and managing phone calls/Chats with customers in...

  • IT Service Desk with German- Upskilling Opportunity

    2 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Operating system, WindowsYour responsibilities, We are looking for a professional with German language looking for a chance to grow a technical IT expertise.0-3 years experience in Service Desk / IT Support in a global organization., Fluency in German, Polish and English, Should have knowledge of customer services and managing phone calls/Chats with...

  • IT Service Desk with German- Upskilling Opportunity

    1 miesiąc temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Operating system, Windows Your responsibilities, We are looking for a professional with German language looking for a chance to grow a technical IT expertise. 0-3 years experience in Service Desk / IT Support in a global organization., Fluency in German, Polish and English, Should have knowledge of customer services and managing phone calls/Chats with...

  • IT Service Desk with German- Upskilling Opportunity

    4 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Operating system, Windows Your responsibilities, We are looking for a professional with German language looking for a chance to grow a technical IT expertise. 0-3 years experience in Service Desk / IT Support in a global organization., Fluency in German, Polish and English, Should have knowledge of customer services and managing phone calls/Chats with...

  • IT Service Desk with German- Upskilling Opportunity

    2 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities :We are looking for a professional with German language looking for a chance to grow a technical IT expertise.requirements-expected :0-3 years experience in Service Desk / IT Support in a global organization.Fluency in German, Polish and EnglishShould have knowledge of customer services and managing phone calls/Chats with customers in German...

  • Cloud architect

    4 dni temu

    Gdansk, Polska Saferoad Restraint Systems Sp. z o.o. Pełny etat

    about-project : 1st priority: To develop and exercise the current IT support & service levels at Saferoad 2nd priority:Design solutions and networks to meet the security standards necessary 3rd priority Maintain infrastructure security & data integrity The Cloud architect & Senior IT Service Desk manager will create a bridge between Saferoad businesses & IT...

  • Service Desk Analyst- Multilingual

    2 miesięcy temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities : To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access. To maintain a high degree of customer service for all support queries and adhere to all service...

  • Service Desk Analyst- Multilingual

    4 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities : To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access. To maintain a high degree of customer service for all support queries and adhere to all service...

  • Service Desk Analyst with Czech

    2 miesięcy temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Operating system, Windows Your responsibilities, To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English., Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access., To maintain a high degree of customer service for all support queries and...

  • Service Desk Analyst with Romanian

    4 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Operating system, Windows Your responsibilities, To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English., Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access., To maintain a high degree of customer service for all support queries and...

  • Service Desk Analyst- Multilingual

    2 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities :To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English.Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access.To maintain a high degree of customer service for all support queries and adhere to all service management...

  • Service Desk Analyst with Romanian

    4 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities : To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access. To maintain a high degree of customer service for all support queries and adhere to all service...

  • Global IT Asset Manager

    3 dni temu

    Gdansk, Polska SPS Germany GmbH spółka z o.o. Oddział w Polsce Pełny etat

    technologies-optional : SAP about-project : The IT Asset Manager has an agnostic view across the IT assets of Company, the IT Asset Manager will ensure that software & hardware assets are inventoried and managed. The IT Asset Manager is responsible for the daily and long-term strategic management of software and technology-related hardware within the...

  • Service Desk Analyst with German&Polish

    2 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Operating system, WindowsYour responsibilities, To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English., Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access., To maintain a high degree of customer service for all support queries and...

  • Service Desk Analyst with Italian&French

    2 miesięcy temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities : To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access. To maintain a high degree of customer service for all support queries and adhere to all service...

  • Service Desk Analyst with German and Polish

    2 miesięcy temu

    Gdansk, Polska Wipro IT Services Pełny etat

    responsibilities : To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment access. To maintain a high degree of customer service for all support queries and adhere to all service...

  • Service Desk Analyst with German&Polish

    2 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Service Desk Analyst with German&Polish Miejsce pracy: Gdańsk Technologies we use Operating system WindowsYour responsibilities To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English.Analysts will use Cloud Telephony channel with dual Citrix setup for required client environment...

  • Service Desk Analyst with Spanish&Portuguese

    4 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Service Desk Analyst with Spanish&Portuguese Miejsce pracy: Gdańsk Technologies we use Operating system Windows Your responsibilities To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client...

  • Service Desk Analyst with German&Polish

    4 tygodni temu

    Gdansk, Polska Wipro IT Services Pełny etat

    Service Desk Analyst with German&Polish Miejsce pracy: Gdańsk Technologies we use Operating system Windows Your responsibilities To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English. Analysts will use Cloud Telephony channel with dual Citrix setup for required client...