Workforce Management Team Leader
2 tygodni temu
The Offer
- Work within a company with a solid track record of success
- Join a well known brand within Other Services
- Leadership Role
The Job
Job Description
As a WFM Team Leader, you will advise, implement, and verify that processes adhere to industry best practices and more.
Detailed Duties and Responsibilities
- Perform impact and trend analysis to suggest cost-effective strategies.
- Ensure proper escalation procedures are followed.
- Ensure team tasks and deliverables are completed accurately and on time.
- Advise, implement, and verify that processes adhere to industry best practices.
- Develop WFM staff in their area of expertise.
- Collaborate with Operations and WFM Leadership on scope, processes, and guidelines.
- Set performance goals for all team members.
- Partner with customers on initiatives to support new business growth.
The Profile
Targeted Qualifications
- Fluency in English Language, C1 level or Higher to effectively liaise with the stakeholders of the region.
- Excellent organizational skills and attention to detail.
- Experienced working with call center-specific software and tools (such as Verint, IEX, and CMS).
- Extensive knowledge of call centre operations and structure.
- Skilled in statistical and financial analysis.
- Flexibility to adapt to varying work schedules and hours.
- Expert in workforce management processes, concepts, and principles (such as staffing forecasts, scheduling, service level analysis, and metrics monitoring)
- Experience in the BPO sector is an advantage.
- Thorough knowledge of local labour laws and regulations.
- Proficient negotiation skills.
- Proficient in MS Office Applications (such as MS Word and Excel) and Google Suite (including spreadsheets, data-studio, slides, etc.).
- Ability to showcase innovation and sound judgment in decision-making and problem-solving.
- Strong team player with demonstrated ability to influence key stakeholders.
Interpersonal Skills
- Communicative, Speak and/or write well and get your ideas across to others easily.
- Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
- Confident, Pleasant, Energetic, Helpful, Trustworthy
- Efficient, Perform tasks in the fastest and simplest ways that they can be done.
- Organized and punctual, put things in order so that they run smoothly and are always on time.
- Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
- Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
- Precise, Make sure that things are done accurately, correctly, and exactly.
- Willingness to acquire new knowledge.
- Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.
The Employer
Our client was founded to help people find their dream job, and help employers find the right candidates.
-
Workforce Management Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska Instytut Rozwoju Kapitału Ludzkiego Sp. z o.o. Pełny etatWe are looking for an experienced candidate to join our rapidly growing project in the Tri-City on position: Workforce Management Team LeaderLocation: Gdańsk (100% on-site job)Starting date: immediately We are looking for a candidate who will: ensure timely completion of tasks assigned to the team,set and manages interim targets for all employees,ensure...
-
WFM Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska Team Relax Pełny etatPosition: WFM Team LeaderLocation: Gdańsk, PolandWork Model: on siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Ensure team tasks and deliverables are completed accurately and on time Set performance goals for all team members Advise, implement, and verify that processes adhere to industry best practices.Perform impact and trend analysis to...
-
Head of Workforce Management
2 tygodni temu
Gdańsk, Pomerania, Polska Lyreco Switzerland AG Pełny etatHead of Workforce Management page is loaded Head of Workforce Management Apply locations Gdansk_LM time type Full time posted on Posted Yesterday job requisition id JR Head of Workforce ManagementThe Head of Workforce Management oversees workforce optimisation across countries. Success involves strategic planning, forecasting, and ensuring optimal staffing...
-
Workforce Management Planner
2 tygodni temu
Gdańsk, Pomerania, Polska Lyreco Switzerland AG Pełny etatWorkforce Management Planner page is loaded Workforce Management Planner Apply locations Gdansk_LM time type Full time posted on Posted Yesterday job requisition id JR Workforce Management PlannerThe WFM Planner role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance. Responsibilities...
-
Head of Workforce Management
2 tygodni temu
Gdańsk, Pomerania, Polska Lyreco Group Pełny etatHead of Workforce ManagementThe Head of Workforce Management supervises the optimization of workforce across multiple countries. This role involves strategic planning, forecasting, and ensuring the ideal staffing levels to meet operational requirements. Key responsibilities include overseeing scheduling, analyzing performance, and leading the workforce...
-
Head of Workforce Management
2 tygodni temu
Gdańsk, Pomerania, Polska Lyreco Group (Italy) Pełny etatThe Head of Workforce Management oversees workforce optimisation across countries. Success involves strategic planning, forecasting, and ensuring optimal staffing to meet operational needs.Responsibilities include scheduling oversight, performance analysis, and leading the WFM team.Key metrics include productivity, staffing efficiency, and compliance. This...
-
Workforce Management Planner
2 tygodni temu
Gdańsk, Pomerania, Polska Lyreco Group Pełny etatWorkforce Management PlannerThe WFM Planner role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance. Responsibilities include making scheduling recommendations, managing non-work events, and providing weekly intra-day planning. The role requires proactive identification of staffing...
-
Workforce Management Planner
2 tygodni temu
Gdańsk, Pomerania, Polska Lyreco Group (Italy) Pełny etatThe WFM Planner role involves planning, forecasting, and scheduling staffing needs for Customer Care, ensuring efficient service performance.Responsibilities include making scheduling recommendations, managing non-work events, and providing weekly intra-day planning. The role requires proactive identification of staffing opportunities and delivering plans to...
-
Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska careerxtra Pełny etatJoin Our Team as a Hungarian-Speaking Team Leader Position: Team Leader with HungarianLocation: Gdańsk, PolandWork Model: Fully on-siteEmployment Type: Full-time About Us:We are collaborating with a leading Outsourcing/BPO consultancy dedicated to helping businesses create positive, interactive, and successful customer interactions through a blend of human...
-
Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska Smith Sales Inc. Pełny etatPosition: Team Leader (sales)Location: Gdańsk, PolandWork Model: Fully on-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Managing day-to-day operations Ensuring consistent quality and productivity Coaching, shadowing and employee support Support in process development Conducting feedback and conversations with employees Monitoring, reporting and...
-
Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska thyssenkrupp Group Services Gdansk Sp. z o.o. Pełny etatYour responsibilities Leading a team of internal SAP Basis consultants Supporting professional development of the team members Coordinating the workflow within the team Establishing and monitoring progress towards personal development goals and business objectives, and preparing and delivering individual performance reviews Supporting team members and...
-
Team Leader @
2 tygodni temu
Gdańsk, Pomerania, Polska Ahoy Career Pełny etatOur client is a Canadian technology company that provides IT services and multilingual customer service to global clients.Their clients include companies in technology and gaming, communications and media, e-commerce and fintech, tourism, and healthcare.They have offices in cities such as Los Angeles, Guatemala City, Berlin, Sofia, Dublin, Barcelona,...
-
Account to Report Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska Arla foods Pełny etatAccount to Report Team Leader, Gdansk Apply for a Team leader position and you'll become vital part of Account to Report department. We are looking for a person with solid accounting background, able to create vision, lead the team and operate with an international perspective. About the Role As an A2R Team Leader, you will be responsible to...
-
Team leader
2 tygodni temu
Gdańsk, Pomerania, Polska Ray Trans Sp. z o.o. Pełny etatTeam leader/Manager Działu Spedycji Międzynarodowej Gdańsk, Pomeranian Voivodeship Team leader/Manager Działu Spedycji Międzynarodowej Gdańsk Gdańsk, pomorskie, Polska Twój zakres obowiązkówzarządzanie i rozwijanie swojego zespołu,pozyskiwanie klientów i zleceń na terenie Europy, na produkty FTL oraz LTL,negocjowanie z klientami warunków...
-
Technology Capability Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska Nordea Bank Pełny etatJob ID: 23431 Would you like to help build Nordea's Nordic Payments Technology service domain while growing your skills as a leader and software developer in a collaborative and truly agile environment? We are now looking for a combined Capability Team Leader/Software Development Lead to enable our people to be their best and deliver on our customer...
-
Account to Report Team Leader
2 dni temu
Gdańsk, Pomerania, Polska Arla Foods Pełny etatAccount to Report Team Leader, Gdansk Apply for a Team leader position and you'll become vital part of Account to Report department. We are looking for a person with solid accounting background, able to create vision, lead the team and operate with an international perspective. About the RoleAs an A2R Team Leader, you will be responsible to ensure alignment...
-
Account to Report Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska Arla Foods Deutschland GmbH Pełny etatSelect how often (in days) to receive an alert: Apply for a Team leader position and you'll become vital part of Account to Report department. We are looking for a person with solid accounting background, able to create vision, lead the team and operate with an international perspective. About the Role As an A2R Team Leader, you will be responsible to...
-
EMEA Talent Acquisition Team Leader/Manager
4 dni temu
Gdańsk, Pomerania, Polska Arrow Electronics Pełny etatPosition:EMEA Talent Acquisition Team Leader/ManagerJob Description:We are seeking a dynamic and experienced Talent Acquisition Team Leader/Manager to lead our team. The successful candidate will be responsible for managing the workload of the team, overseeing additional projects, developing recruitment strategies, maintaining effective communication with...
-
Hungarian Sales Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska Smith Sales Inc. Pełny etatWorkster partners with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Hungarian -speaking Team Leader to join their team in Gdańsk.Your RoleManaging day-to-day operationsEnsuring consistent...
-
RTR Team Leader
2 tygodni temu
Gdańsk, Pomerania, Polska HRK S.A. Pełny etatRTR Team LeaderMiejsce pracy: Gdańsk Responsibilities: Managing, mentoring, supporting, overseeing, and performance-managing a team Ensuring the integrity and accuracy of financial data in the system Guaranteeing the proper allocation of costs to business units, including calculating and posting accruals Overseeing daily RTR operations and ensuring...