Aktualne oferty pracy związane z Team Leader - Gdańsk, Pomerania - careerxtra
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Team Leader
3 miesięcy temu
Join Our Team as a Hungarian-Speaking Team Leader
Position: Team Leader with Hungarian
Location: Gdańsk, Poland
Work Model: Fully on-site
Employment Type: Full-time
About Us:
We are collaborating with a leading Outsourcing/BPO consultancy dedicated to helping businesses create positive, interactive, and successful customer interactions through a blend of human touch and technology. Together, we are seeking a Hungarian-speaking Team Leader to join our team in Gdańsk.
Duties and Responsibilities:
- Oversee day-to-day operations to ensure consistent quality and productivity.
- Provide coaching, shadowing, and support to employees.
- Assist in process development to enhance team efficiency.
- Conduct feedback sessions and performance conversations with team members.
- Monitor, report, and analyze KPIs relevant to the project.
- Manage and optimize the complete customer journey to ensure an optimal experience.
- Lead and support the customer service team to strengthen existing practices and achieve targets.
- Coordinate the activities of the customer service team, providing support and advice to team members.
- Support product inquiries and help develop the best solutions for customers.
Requirements:
- Minimum of 3 years of experience in customer service, particularly in sales or technical areas.
- Fluent in Hungarian with excellent verbal and written communication skills in English.
- Ability to identify training needs and contribute to program development.
- Excellent organizational skills and attention to detail.
- Proven experience in team management within a Call Center environment.
- Strong multitasking and prioritization abilities.
Benefits:
- Opportunity to work with leading business partners.
- Chance to develop and co-create a new project.
- Access to internal training and learning opportunities.
- Career advancement prospects within an international company.
- Complimentary fruits, drinks, and private medical care.