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Team Leader

3 miesięcy temu


Gdańsk, Pomerania, Polska careerxtra Pełny etat

Join Our Team as a Hungarian-Speaking Team Leader

Position: Team Leader with Hungarian
Location: Gdańsk, Poland
Work Model: Fully on-site
Employment Type: Full-time

About Us:
We are collaborating with a leading Outsourcing/BPO consultancy dedicated to helping businesses create positive, interactive, and successful customer interactions through a blend of human touch and technology. Together, we are seeking a Hungarian-speaking Team Leader to join our team in Gdańsk.

Duties and Responsibilities:

  • Oversee day-to-day operations to ensure consistent quality and productivity.
  • Provide coaching, shadowing, and support to employees.
  • Assist in process development to enhance team efficiency.
  • Conduct feedback sessions and performance conversations with team members.
  • Monitor, report, and analyze KPIs relevant to the project.
  • Manage and optimize the complete customer journey to ensure an optimal experience.
  • Lead and support the customer service team to strengthen existing practices and achieve targets.
  • Coordinate the activities of the customer service team, providing support and advice to team members.
  • Support product inquiries and help develop the best solutions for customers.

Requirements:

  • Minimum of 3 years of experience in customer service, particularly in sales or technical areas.
  • Fluent in Hungarian with excellent verbal and written communication skills in English.
  • Ability to identify training needs and contribute to program development.
  • Excellent organizational skills and attention to detail.
  • Proven experience in team management within a Call Center environment.
  • Strong multitasking and prioritization abilities.

Benefits:

  • Opportunity to work with leading business partners.
  • Chance to develop and co-create a new project.
  • Access to internal training and learning opportunities.
  • Career advancement prospects within an international company.
  • Complimentary fruits, drinks, and private medical care.