Team Leader for Customer Operations

6 miesięcy temu

Gdańsk, Polska Arla foods Pełny etat

About the job

Together with your colleagues in Customer Service, you will be responsible for leading a team responsible for day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of Customer Operations team to ensure high quality customer service. As one of the team leaders you will be a member of the Customer Service leadership team. You will also manage parts of the daily service operations and lead & inspire people in your own team. 

Specifically, you will be:

Delivering results that make a significant contribution to GSS strategy Driving and delivering on the people agenda Developing operational plans and setting day-to-day team objectives Ensuring the optimal composition and motivation of the team Responsible for establishing and maintaining good relationship with Customers and all relevant stakeholders in Arla Foods and third parties Ensuring compliance with external regulatory requirements, internal control standards and group compliance policies Initiating and implementing improvements in ways of working within the team and your own area of responsibility.

Who are you?

You are ready for this career step if you can say "yes" to all or most of these things: You are hardworking and can work well in a changing environment and often under pressure. You are capable of building positive relationships with your team while handling challenging cases. You are inspiring colleagues to deliver high-class results while keeping up a positive energy and high spirits. You are also good at managing stakeholders at various levels in the organization.

Most likely, you also have:

4+ years of relevant professional experience proven track record within change management and transformation projects BA or MA in management, finance, accounting or similar Customer Service process understanding Proficient in English

What do we offer?

Global Shared Services is truly a global setup. As such, you will have the opportunity to collaborate closely with business areas across cultures and borders. You can bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.

International operating environment Medical care & life insurance Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.  Scandinavian working style & no dress code  Trainings with experts & professional induction & development programs Financial support of your education Relocation package Referral program for employees  Employee Assistance Program (legal, psychological, health, financial consulting, etc. )  Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)  Flexible working time and home office work possibility depending on business needs Additional holiday depending on length of employment (up to 4 days)  Fully paid 30 min. break

Application and Contact:

If you want to drive innovation and help your colleagues worldwide, then seize this exciting opportunity. For more information, please contact Arla TA Team or Head of Customer Service & Support, Joanna Okraszewska. 

Read more about Arla Global Shared Services

Global Shared Services consists of multiple functions that are all placed in the Neptun building in Gdansk – with colourful offices and a beautiful sea view.

As of now, we have an IT Operations and an IT Solutions division dedicated to SAP as well as a variety of app development and implementation projects. Our procurement and finance functions support a wide array of processes such as purchasing, distribution and sales globally.

We also have a dedicated HR operations division to ensure we attract, develop and retain the very best of talent around the world.

Together, we are all dedicated to one collective mission: ensuring an optimal global supply of fresh Arla products – every single day.

  • Sales Team Leader

    1 miesiąc temu

    Gdańsk, Polska Salve.Inno Consulting Pełny etat

    Are you fluent in Polish and have a passion for leading sales teams? We are looking for a dynamic individual to join our team as a Sales Team Leader. If you excel in driving sales performance, coaching team members, and delivering excellent customer service, this is the role for you!Key Responsibilities for the Sales Team Leader RoleLead and motivate a sales...

  • Sales Team Leader with German

    1 miesiąc temu

    Gdańsk, Polska David Kennedy Recruitment Pełny etat

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a German speaking Sales Team Leader to join their team in Gdańsk.Position:  Sales Team Leader with...

  • Sales Team Leader with Russian

    1 miesiąc temu

    Gdańsk, Polska David Kennedy Recruitment Pełny etat

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Russian speaking Sales Team Leader to join their teams in Gdańsk. Position: Sales Team Leader with...

  • Sales Team Leader with Polish

    1 miesiąc temu

    Gdańsk, Polska David Kennedy Recruitment Pełny etat

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Polish-speaking Sales Team Leader to join their teams in Gdańsk.Position: Sales Team Leader with...

  • IT Operations Specialist for Large-Scale IT Projects

    2 tygodni temu

    Gdańsk, Pomerania, Polska Jit Team Pełny etat

    Job OverviewWe are seeking a seasoned Senior IT Application Operations Specialist to join our team and support the deployment of NBI, NIPS, and NIS applications in PREPROD and PROD environments.Key ResponsibilitiesEnsure smooth operation of applications in both environmentsMonitor performance and address any issues that ariseAbout the RoleThis is an...

  • Sales Team Leader with Hungarian

    1 miesiąc temu

    Gdańsk, Polska David Kennedy Recruitment Pełny etat

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Hungarian -speaking Sales Team Leader to join their teams in Gdańsk.Position: Sales Team Leader with...

  • Recruitment Team Leader

    1 miesiąc temu

    Gdańsk, Polska David Kennedy Recruitment Pełny etat

    David Kennedy Recruitment is working with a leading BPO company which is looking to recruit for English-speaking Recruitment Team Leader to join their their team in Gdansk.Role: Recruitment Team LeaderLocation: Gdansk, PolandWork model: on-siteEmployment type: full time. DUTIES AND RESPONSIBILITIES: Lead, mentor, and develop a team of recruiters,...

  • Customer Success Operations Specialist

    2 tygodni temu

    Gdańsk, Polska Banqsoft Pełny etat

    We are seeking a highly skilled Customer Success Operations Specialist to join our SaaS Operations Team at Banqsoft.This role involves providing business critical operational services to our customers, ensuring high availability of their core software, infrastructure, and integrations. As the technical account manager for key customers, you will collaborate...

  • Sales Team Leader with Czech or Slovak

    1 miesiąc temu

    Gdańsk, Polska David Kennedy Recruitment Pełny etat

    David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a Czech or Slovak speaking Sales Team Leader to join their teams in Gdańsk. Position: Sales Team Leader...

  • Sr. Site Leader, AGI DS Operations

    7 miesięcy temu

    Gdańsk, Polska Amazon MLS Poland Sp. z o.o. - K69 Pełny etat

    The Sr Site Lead role enables to enhance productivity, efficiency, and quality of data across multiple Amazon products and services and is part of a larger global team. This role manages the team at GDN, creating a culture of customer obsession, high performance and high quality throughput - leading to scaling of this organization, owning consistent delivery...

  • Sales Team Leader with Czech or Slovak

    2 miesięcy temu

    Gdańsk, Polska Cross Border Talents Pełny etat

    Are you a dynamic leader fluent in Czech or Slovak with a passion for sales? Join a forward-thinking team in the vibrant city of Gdańsk as a Sales Team Leader and take your career to the next level. This is a unique opportunity to lead a team of talented Sales Advisors, drive performance, and collaborate with some of the top brands in the industry.Position:...

  • IT Operations Professional

    2 tygodni temu

    Gdańsk, Polska Jit Team Pełny etat

    Job Title: IT Operations ProfessionalWe are seeking an experienced IT Operations Professional to join our team. As a key member of our technical support group, you will be responsible for providing top-notch support and maintenance services to our clients.Key Responsibilities:Solve and support incident and problem managementSupport change processes and...

  • Payroll Operations and Strategy Leader

    2 tygodni temu

    Gdańsk, Pomerania, Polska Arrow Electronics, Inc. Pełny etat

    We are seeking a highly skilled Payroll Operations and Strategy Leader to oversee the payroll operations function in the EMEA region. The ideal candidate will have experience managing payroll delivery for multiple countries, as well as strong leadership skills to manage Team Leaders.In this role, you will be responsible for implementing a global payroll...

  • Sales Team Leader with Russian

    1 miesiąc temu

    Gdańsk, Polska Salve.Inno Consulting Pełny etat

    We are seeking a dynamic and results-oriented individual to join our company as a Sales Team Manager with Russian language proficiency. This vital role is suited to an individual who possesses a strong sales acumen and is passionate about leading a team to achieve excellent sales performance. Your primary responsibility will be to drive revenue growth by...

  • IT Operations Specialist with Windows Expertise

    2 tygodni temu

    Gdańsk, Polska Jit Team Pełny etat

    About the RoleWe are seeking a highly skilled IT Operations Specialist to join our team in Gdańsk, Poland. This role involves ensuring the smooth operation of NBI, NIPS, and NIS applications in PREPROD and PROD environments.As a key member of our team, you will be responsible for monitoring application performance, troubleshooting issues, and collaborating...

  • Network Operations Team Lead

    2 tygodni temu

    Gdańsk, Pomerania, Polska B2B S.A Pełny etat

    At B2B S.A, we are seeking a highly skilled Network Operations Team Lead to join our team in Gdańsk. This is a full-time position with a competitive salary and benefits package.About the RoleThe successful candidate will be responsible for managing day-to-day operations of our Network Factory Team (approximately 20 people), ensuring high-quality and timely...

  • Quality and Operations Director

    1 miesiąc temu

    Gdańsk, Polska Michael Page Pełny etat

    * Develop and implement quality assurance systems, policies, and procedures to meet industry standards * Conduct regular quality audits and inspections to ensure compliance with product and regulatory standards * Oversee the implementation of corrective and preventive actions (CAPA).* Train and support teams on quality control processes and standards.*...

  • DevOps Support Specialist for Global Financial Solutions

    1 miesiąc temu

    Gdańsk, Pomerania, Polska Jit Team Pełny etat

    About the RoleWe are seeking an experienced DevOps Support Specialist to join our team in Application Management. As a key member of our global financial solutions team, you will be responsible for managing end-of-day deliveries, change and incident handling, problem-solving, and enhancing application monitoring.Key ResponsibilitiesExecute daily end-of-day...

  • IT Operations Professional with International Perspective

    4 tygodni temu

    Gdańsk, Pomerania, Polska Jit Team Pełny etat

    Take advantage of this exceptional opportunity as an IT Operations Specialist, supporting applications in the Middle Office Valuation & Collateral domain.The role focuses on executing daily end-of-day deliveries, managing changes and incidents, and improving monitoring processes. Responsibilities include:Providing 2nd line application support while...

  • Recruitment Team Leader

    1 miesiąc temu

    Gdańsk, Polska Salve.Inno Consulting Pełny etat

    We are looking for an experienced and dynamic individual to take on the role of Recruitment Team Leader. In this pivotal role, you will lead a team of recruitment specialists, driving the talent acquisition strategy and ensuring the delivery of best-in-class recruitment services.Key ResponsibilitiesLead, guide, and support a team of recruiters by setting...