Customer Service Team Leader

3 miesięcy temu

Gdańsk, Polska GOLDMAN RECRUITMENT Pełny etat

For our client, a prominent player in the non-food industry, who is establishing a new Shared Services Center (SSC) in Gdańsk, we are looking for a highly skilled and experienced professional to take on the role of Customer Service Team Leader.

Responsibilities:

  • Overseeing daily operations of the customer service team, particularly in order processing,
  • Developing and implementing customer service policies and procedures,
  • Training and mentoring customer service representatives,
  • Resolving complex customer complaints and issues,
  • Monitoring and evaluating team performance, providing feedback, and conducting performance reviews,
  • Coordinating with other departments to resolve customer issues,
  • Ensuring the team delivers a high level of customer service that meets or exceeds expectations,
  • Compiling and analyzing performance data to measure productivity and goal achievement,
  • Implementing strategies to improve quality and productivity,
  • Ensuring compliance with company policies and procedures,
  • Reporting to management and recommending improvements.

Requirements:

  • fluent English (essential),
  • minimum 3 years of experience in a customer support role,
  • at least 2 years of relevant people management experience,
  • experience in building a team from scratch will be a significant advantage,
  • strong understanding of building customer relationships,
  • ability to manage a team through ongoing monitoring, report creation, and analysis,
  • availability and flexibility; openness to collaboration in a dynamic environment,
  • willingness to work in the Gdańsk office.

The offer:

  • possibility to develop within an international company,
  • training and development programs,
  • private medical care,
  • group life insurance,
  • multisport card,
  • friendly atmosphere,
  • casual dress code,
  • attractive location in the center of Gdańsk,

  • Customer Service Team Leader

    2 miesięcy temu

    Gdańsk, Polska GOLDMAN RECRUITMENT Pełny etat

    For our Client, a prominent player in the non-food industry, who is establishing a new Shared Services Center (SSC) in Gdańsk, we are looking for a highly skilled and experienced professional to take on the role of Customer Service Team Leader.Responsibilities:overseeing daily operations of the customer service team, particularly in order...

  • Customer Service Team Lead

    4 tygodni temu

    Gdańsk, Pomerania, Polska GOLDMAN RECRUITMENT Pełny etat

    Customer Service Team LeaderWe are seeking a highly skilled and experienced professional to take on the role of Customer Service Team Leader for our Client, a prominent player in the non-food industry, who is establishing a new Shared Services Center (SSC) in Gdańsk.Key Responsibilities:Oversee daily operations of the customer service team, focusing on...

  • Customer Service Team Lead

    4 tygodni temu

    Gdańsk, Pomerania, Polska GOLDMAN RECRUITMENT Pełny etat

    Customer Service Team LeaderGoldman Recruitment is seeking a highly skilled and experienced professional to take on the role of Customer Service Team Leader for our client, a prominent player in the non-food industry.Key Responsibilities:Oversee daily operations of the customer service team, focusing on order processing and ensuring seamless customer...

  • Team Leader for Customer Operations

    4 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the JobWe are seeking a highly skilled and experienced Team Leader for Customer Operations to join our team. As a key member of our Customer Service leadership team, you will be responsible for leading a team responsible for day-to-day order management, dispute and query handling, reporting, and proactive communication with our customers.Key...

  • Customer Service Representative

    3 tygodni temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Swarovski. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, resolving queries and complaints in a timely and professional manner.About You:To be successful in this role, you will need to...

  • Customer Service Representative

    3 tygodni temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    At Swarovski, we're looking for a talented Customer Service Representative to join our Global Business Services (GBS) hub in Gdansk, Poland. As a key member of our team, you'll be responsible for delivering high-quality customer service, resolving queries and complaints, and providing product information to our customers.About the role:Deliver exceptional...

  • Customer Service Representative

    2 tygodni temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    At Swarovski, we are seeking a skilled Customer Service Representative to join our Global Business Services team. As a key member of our team, you will be responsible for delivering high-quality customer service, resolving queries and complaints, and maintaining accurate data input.About the Role:Our ideal candidate will have fluency in English, experience...

  • Customer Service Lead

    4 tygodni temu

    Gdańsk, Pomerania, Polska Hapag-Lloyd Pełny etat

    About Hapag-LloydHapag-Lloyd is a leading liner shipping company with a fleet of modern container ships and a total transport capacity of 11.9 million TEU. We have around 13,000 employees and offices in over 100 countries.Job DescriptionWe are seeking a highly skilled Customer Service Lead to join our team in Area North. As a key member of our team, you will...

  • Sales Team Leader

    1 miesiąc temu

    Gdańsk, Polska Salve.Inno Consulting Pełny etat

    Bringing a personalized approach to connecting exceptional talent with unique opportunities. Specializing in recruitment for diverse roles, leveraging extensive experience and innovative strategies to find the perfect match for any business needs. Collaboration builds a stronger,  more successful future – one strategic hire at a time.Are you fluent in...

  • Team Leader for Customer Operations

    4 miesięcy temu

    Gdańsk, Polska Arla foods Pełny etat

    About the job Together with your colleagues in Customer Service, you will be responsible for leading a team responsible for day-to-day order management, dispute and query handling, reporting and proactive communication with our customers. You will work closely with the rest of Customer Operations team to ensure high quality customer service. As one of the...

  • Career Opportunities in Customer Service

    4 tygodni temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Swarovski. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide high-quality customer service and support to clients via phone, email, and...

  • Customer Service Representative

    1 tydzień temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the JobWe are seeking a highly skilled Customer Service Representative to join our team at Arla Foods. As a key member of our Global Shared Services team, you will be responsible for providing exceptional customer service to our clients across the globe.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional...

  • Customer Service Representative

    3 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the roleWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Global Shared Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.Key responsibilities...

  • Sales Team Leader

    4 tygodni temu

    Gdańsk, Pomerania, Polska SpotOn TA Pełny etat

    About the RoleWe are seeking a highly skilled Sales Team Leader to join our team at SpotOn TA. As a Sales Team Leader, you will be responsible for managing the operations and ensuring consistent quality and productivity.Key ResponsibilitiesProvide support in process development and ensure seamless execution.Monitor, report, and analyze key performance...

  • Customer Service Representative with Multilingual Skills

    3 tygodni temu

    Gdańsk, Pomerania, Polska Swarovski Pełny etat

    At Swarovski, we're seeking a talented individual to join our diverse team as a Junior Customer Service Specialist. As a key member of our customer support team, you'll have the opportunity to work with a global brand, learn and grow with us, and contribute to our mission of delivering exceptional customer experiences.About the RoleYour responsibilities will...

  • Customer Service Representative

    4 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    Make a Real ImpactWe are seeking a highly motivated and proactive individual to join our team as a Customer Service Specialist with English. As a key member of our Global Shared Services team, you will play a vital role in delivering exceptional customer experiences and driving business growth.Key Responsibilities:Work closely with our order handling team to...

  • Customer Service Representative

    4 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the JobWe are seeking a highly motivated and organized Customer Service Representative to join our team in Global Shared Services. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesHandle customer inquiries and resolve disputes and queries in...

  • Customer Service Representative

    4 tygodni temu

    Gdańsk, Pomerania, Polska Arla foods Pełny etat

    About the JobWe are seeking a highly skilled and motivated Customer Service Specialist to join our team in Gdansk, Poland. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving disputes and queries, and working closely with our team to ensure high-quality service delivery.Key...

  • Customer Service Lead for Area North

    3 tygodni temu

    Gdańsk, Pomerania, Polska Hapag-Lloyd Pełny etat

    Customer Service Lead for Area NorthHapag-Lloyd is seeking a highly skilled Customer Service Lead to join our team in Area North. As a key member of our leadership team, you will be responsible for delivering exceptional customer service quality to our customers in the region.Your main tasks will include:Managing and steering the Segmented Vertical Team...

  • Sales Team Leader

    4 tygodni temu

    Gdańsk, Polska SpotOn TA Pełny etat

    SpotOn TA was founded to help people find their dream job, and help employers find the right candidates.spotonps.plSalary: Kindly Share with us your salary expectations.Client: BPO Company.The RoleSales Team LeaderOffice-Based – Gdańsk, Poland*** This Job Opportunity is only offered for candidates living and eligible to work in Poland. Needed Languages...