Customer Service Team Leader

3 miesięcy temu

Gdańsk, Polska GOLDMAN RECRUITMENT Pełny etat

For our client, a prominent player in the non-food industry, who is establishing a new Shared Services Center (SSC) in Gdańsk, we are looking for a highly skilled and experienced professional to take on the role of Customer Service Team Leader.

Responsibilities:

  • Overseeing daily operations of the customer service team, particularly in order processing,
  • Developing and implementing customer service policies and procedures,
  • Training and mentoring customer service representatives,
  • Resolving complex customer complaints and issues,
  • Monitoring and evaluating team performance, providing feedback, and conducting performance reviews,
  • Coordinating with other departments to resolve customer issues,
  • Ensuring the team delivers a high level of customer service that meets or exceeds expectations,
  • Compiling and analyzing performance data to measure productivity and goal achievement,
  • Implementing strategies to improve quality and productivity,
  • Ensuring compliance with company policies and procedures,
  • Reporting to management and recommending improvements.

Requirements:

  • fluent English (essential),
  • minimum 3 years of experience in a customer support role,
  • at least 2 years of relevant people management experience,
  • experience in building a team from scratch will be a significant advantage,
  • strong understanding of building customer relationships,
  • ability to manage a team through ongoing monitoring, report creation, and analysis,
  • availability and flexibility; openness to collaboration in a dynamic environment,
  • willingness to work in the Gdańsk office.

The offer:

  • possibility to develop within an international company,
  • training and development programs,
  • private medical care,
  • group life insurance,
  • multisport card,
  • friendly atmosphere,
  • casual dress code,
  • attractive location in the center of Gdańsk,

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