Customer Service Representative

1 dzień temu


Gdańsk, Pomerania, Polska Arla foods Pełny etat
Make a Real Impact

We are seeking a highly motivated and proactive individual to join our team as a Customer Service Specialist with English. As a key member of our Global Shared Services team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Work closely with our order handling team to ensure seamless customer service
  • Resolve customer disputes and queries in a timely and professional manner
  • Communicate effectively with colleagues across various departments, including local customer service teams, production, warehouse, and transport planning
  • Report to relevant business units and contribute to improvement initiatives and projects
  • Maintain accurate and up-to-date customer master data
  • Participate in documentation review and adhere to established guidelines and standards
What We Offer:
  • A dynamic and international working environment
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Relocation package and support for your education
  • Employee Assistance Program (EAP) and support for your healthy lifestyle
  • Additional holiday days depending on length of employment
Requirements:
  • Fluency in English, both written and verbal
  • Strong communication and customer-orientation skills
  • Ability to work in a One-Team spirit and thrive in a support center with high activity
  • Detail-oriented and proactive with a flair for IT and systems
  • Customer-centric and solution-oriented approach
  • Digital proficiency and curiosity
  • Knowledge of systems like SAP and CSM (nice to have, but trainings will be provided)
Why Arla Foods?

As a global company, we offer a unique opportunity to collaborate with business areas across cultures and borders. You will have the chance to bring your knowledge and understanding into the mix to break new ground with Customer Service in Global Shared Services.



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