Customer Service Representative with Multilingual Skills
3 tygodni temu
At Swarovski, we're seeking a talented individual to join our diverse team as a Junior Customer Service Specialist. As a key member of our customer support team, you'll have the opportunity to work with a global brand, learn and grow with us, and contribute to our mission of delivering exceptional customer experiences.
About the Role
Your responsibilities will include:
- Providing high-quality customer service, guiding customers through product selections, promotions, and order details
- Responding to customer inquiries via chat, email, and phone, ensuring timely and effective resolution
- Resolving customer complaints by understanding their needs, identifying root causes, and selecting appropriate solutions
- Maintaining accurate and up-to-date customer information, ensuring seamless operations and impeccable service delivery
- Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects
About You
We're looking for a unique and talented individual who possesses:
- Fluency in English (speaking and writing)
- Fluency in at least one other European language (French, German, Italian, Spanish)
- Strong computer skills and experience in customer service, preferably in a multicultural environment
- Ability to thrive under pressure and maintain a proactive attitude
What We Offer
As a valued member of our team, you can expect a range of benefits, including:
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
About Swarovski
Swarovski is a global leader in crystal-based products, with a rich heritage and commitment to innovation, quality, and sustainability. As a member of our team, you'll have the opportunity to work with a diverse group of talented individuals, learn from our experts, and contribute to our mission of delivering exceptional customer experiences.
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