Customer Service Representative with Multilingual Skills

3 tygodni temu


Gdańsk, Pomerania, Polska Swarovski Pełny etat

At Swarovski, we're seeking a talented individual to join our diverse team as a Junior Customer Service Specialist. As a key member of our customer support team, you'll have the opportunity to work with a global brand, learn and grow with us, and contribute to our mission of delivering exceptional customer experiences.

About the Role

Your responsibilities will include:

  • Providing high-quality customer service, guiding customers through product selections, promotions, and order details
  • Responding to customer inquiries via chat, email, and phone, ensuring timely and effective resolution
  • Resolving customer complaints by understanding their needs, identifying root causes, and selecting appropriate solutions
  • Maintaining accurate and up-to-date customer information, ensuring seamless operations and impeccable service delivery
  • Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects

About You

We're looking for a unique and talented individual who possesses:

  • Fluency in English (speaking and writing)
  • Fluency in at least one other European language (French, German, Italian, Spanish)
  • Strong computer skills and experience in customer service, preferably in a multicultural environment
  • Ability to thrive under pressure and maintain a proactive attitude

What We Offer

As a valued member of our team, you can expect a range of benefits, including:

  • Private medical coverage
  • Life insurance
  • Employee Assistance Program
  • MyBenefit program
  • Employee social fund
  • Recognition awards
  • Swarovski products discounts
  • Learning and development programs
  • Volunteering leave

About Swarovski

Swarovski is a global leader in crystal-based products, with a rich heritage and commitment to innovation, quality, and sustainability. As a member of our team, you'll have the opportunity to work with a diverse group of talented individuals, learn from our experts, and contribute to our mission of delivering exceptional customer experiences.



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