Customer Service Representative with European Language Skills
3 godzin temu
We are seeking a highly skilled and motivated Junior Customer Service Specialist to join our diverse team at Swarovski. As a key member of our customer service team, you will be responsible for providing exceptional customer service, guiding customers through product selections, promotions, and order details, and resolving queries and complaints in a timely and professional manner.
Key Responsibilities:
- Provide high-quality and consistent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Guide customers through product selections, promotions, and order details, ensuring a seamless and enjoyable shopping experience.
- Resolve queries and complaints by understanding customer needs, identifying root causes, selecting appropriate solutions, and ensuring full resolution and customer satisfaction.
- Maintain accurate and up-to-date records of customer interactions, ensuring seamless operations and impeccable service delivery.
- Contribute to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects.
About You
We are looking for a talented and motivated individual who possesses:
- Fluency in English (speaking and writing)
- Fluency in at least one other European language (French, German, Italian, Spanish)
- Strong computer skills and experience with customer service software
- Experience in customer service, preferably in a multicultural environment, with British customers
- Ability to thrive under pressure and work in a fast-paced environment
- A proactive attitude combined with excellent communication skills
What We Offer
As a Junior Customer Service Specialist at Swarovski, you can expect a range of benefits, including:
- Private medical coverage
- Life insurance
- Employee Assistance Program
- MyBenefit program
- Employee social fund
- Recognition awards
- Swarovski products discounts
- Learning and development programs
- Volunteering leave
About Swarovski
Swarovski is a global leader in the crystal and jewelry industry, with a rich history dating back to 1895. We are committed to innovation, quality, and customer satisfaction, and we are seeking talented individuals who share our values and passion for excellence.
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