Customer Service Representative with Multilingual Skills

3 tygodni temu


Gdańsk, Pomerania, Polska Swarovski Pełny etat

At Swarovski, where innovation meets inspiration, we're looking for a talented individual to join our diverse team as a Junior Customer Service Specialist. This rewarding role offers a chance to work with a truly iconic global brand, learn and grow with us, and be part of a world of wonder.

About the Job

As a Junior Customer Service Specialist, your key responsibilities will include:

  • Providing exceptional customer service, guiding customers through product selections, promotions, and order details
  • Responding to customer inquiries via chat, email, and phone within our company's KPIs
  • Resolving customer queries and complaints by understanding their needs, identifying root causes, and selecting appropriate solutions
  • Maintaining data accuracy and integrity across all systems, ensuring seamless operations and impeccable service delivery
  • Contributing to Continuous Improvement initiatives by delivering ideas and driving standardization, efficiency, and quality improvement projects

About You

We're seeking a unique and talented individual who possesses:

  • Fluency in English (speaking and writing)
  • Fluency in at least one other European language (French, German, Italian, Spanish)
  • Strong computer skills
  • Experience in Customer Service, preferably in a multicultural environment
  • Ability to thrive under pressure
  • A proactive attitude combined with excellent communication skills

What We Offer

As a member of our team, you can expect a range of benefits, including private medical coverage, life insurance, and employee recognition awards.

Swarovski is an equal opportunity employer, and we give our people the freedom to celebrate individuality while upholding the highest standards of data accuracy and integrity.



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