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Community Coordinator/Manager
3 miesięcy temu
Company Description
Our company's goal is to offer top-notch IT services globally by aligning client needs with the strengths of our team. We strive to ensure a fulfilling experience for every team member, fostering a community rich in diverse talents. Embark on your journey with ALTER SOLUTIONS.
Job Description
- Oversee the daily operations of the Android Enterprise Customer Community, maintaining a positive atmosphere and addressing issues efficiently.
- Engage with community members through direct messages, nurturing connections.
- Collaborate with TAMs to resolve queries and escalate issues as needed.
- Manage the Google Product Experts program, handling various tasks such as updating stats, distributing swag, and keeping in touch with PEs.
- Work with the Senior Community Manager to tailor the program to meet community needs.
- Assist the Customer Success team by collecting and analyzing metrics and insights.
- Proactively create engaging content to assist and interact with customers.
- Manage multiple priorities in a fast-paced setting, demonstrating autonomy and efficiency even with repetitive tasks.
Qualifications
- 3+ years of experience in managing online communities and engaging with customers.
- Excellent written and verbal communication skills.
- Initiative and self-reliance.
- Strong analytical skills, creativity, and adept at handling various tasks.
- English proficiency at B2 level.
Nice to have
- Familiarity with the Khoros Community Platform.
- Knowledge of mobile solutions.
Additional Information
- Rate: up to 120 PLN per hour + VAT
- Location: hybrid (offices in Warsaw, Cracow, Gdansk, Wroclaw)
- Contract type: B2B contract
Perks
- Access to diverse local and global projects - Clients from various countries.
- Support for professional development - subsidized training, certifications, language classes, and more.
- Bonus for successful referrals.
- Comprehensive healthcare coverage.
- Wellness support program.
- Employee benefits such as a sports card, integration events, and more.
- Opportunities for long-term collaboration and mobility.
If you are interested in this role, your personal data will be managed by ALTER SOLUTIONS POLSKA Sp. z for recruitment purposes and future opportunities. You can exercise your rights regarding your data as per regulations.
