Account Manager
2 miesięcy temu
Description:
Mercer is seeking candidates for the following position based in the Warsaw office:
Account Manager (Global Benefits Management)
What can you expect?
The purpose of this role is to provide implementation and ongoing support to new and existing GBM clients, as well as internal parties by serving as a client coordinator and business process subject matter expert. Responsibilities include executing account management as part of a client delivery team, proactively assessing and addressing client and business needs.
What is in it for you?
Opportunity to work in a dynamic and truly global team and role
Many development and on-the job learning opportunities
Competitive salary
Flexible working hours and hybrid working model
Business casual dress code, integration and wellbeing events
Multilingual community with inclusive atmosphere
We will count on you to:
Support the execution of client benefit strategy and ensure client satisfaction with underlying services
Serve as the day-to-day point of contact for multinational clients, as well as internal parties such as brokers, on client deliverables and educate them on best practices
On-board and implement new GBM clients
Conduct regular status update calls with clients
Work closely with admin team on client’s projects
Report and explain policy data as well as policy renewal outcomes to your global or regional client contacts
Serve as a subject matter expert for all operational processes (implementation, ongoing, and renewals)
Receive inbound inquiries from clients and brokers in need of solution assistance
What you need to have:
Client facing experience
Project management and organizational skills with the ability to prioritize and manage multiple projects simultaneously
Ability to build and sustain strong relationships with clients and internal stakeholders
Excellent command of spoken and written English
Strong communication and presentation skills
Proficient with MS Office and general ease with different systems
What makes you stand out:
Knowledge and experience in employee benefits and/or general insurance area
Team player combined with the ability to work independently with minimal supervision
Good analytical skills and strong attention to details
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