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Manager Business Specialist
4 miesięcy temu
Your responsibilities, In your role you will be responsible for investigation of SEPA related cases for all EU markets supported, potential UAT testing for any technical implementation / changes on the SEPA process, support and investigation of reconciliation breaks, reporting and providing statistics to senior management, supporting operations team for any urgent payment related issues and any ad hoc queries required from any stakeholders, Key points of the positions:, Investigation and analysis of SEPA Helpdesk Level 2 queries raised by various business partners and escalated by Level 1 related mostly to SEPA Instant payments.
Close cooperation with German Business Partner., Communication and cooperation with Level 3 IT/Technical Support regarding escalated queries., Professional and proper communication with business partners and customer-facing teams in accordance with agreed SLA., Identification of incorrect and unexpected system behaviour and possible defects., Analysis of outstanding items on internal accounts as a support for Reconciliation team., Handling reports related queries raised by Level 1 Support teams., Incident Management support., Handling different ad hoc queries related to German Process.
Taking part in process related trainings if needed., Looking for the process improvements across processes and participating in those changes., 10 Taking part in testing for EVPS and other core applications where needed., Supporting ad hoc tasks assigned by managers/AVPs.
Payments or Finance experience and knowledge., Commercial orientation combined with a customer driven approach., IT literacy., Professional experience in payments area would be n asset., Analytical reasoning capabilities., Strong interpersonal skills., Strong communications skills., Systems skills., Strong organizational skills., Ability to work within international environment., Ability to work under time pressure.
Optional, Other language as an asset.What we offer, Stable job in professional team, Possibility of remote work, Car parking few minutes away from the office, Bicycle racks in the underground garage and around the office; showers dedicated to cyclists, Team building events, Internal learning sessions, Private health care (different options – from basic to VIP), employees' benefits: private life insurance, multisport
Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, flexible working time, integration events, corporate sports team, doctor's duty hours in the office, retirement pension plan, corporate library, no dress code, video games at work, coffee / tea, parking space for employees, leisure zone, extra social benefits, employee referral program, opportunity to obtain permits and licenses, charity initiatives, family picnics, extra leave
Recruitment stages, Online assessment, Phone interview, Job interview, Welcome to HSBC
HSBC Service Delivery (Polska) Sp. z o.o., HSBC is one of the world's largest banking and financial services organisations.
Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories., , HSBC Service Delivery (Polska) Sp.
z o.o. is HSBC's global finance, operations, risk and technology centre.We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year., , Our Purpose – Opening up a world of opportunity – explains why we exist.
We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
This is how we work,