Business Systems Engineer
2 tygodni temu
Your tasks:
- Incident Management - resolve Level 2, 3 support issues
- Perform Service Requests (standard change or service that is pre-approved because low risk)
- Create, analyze and resolve incidents as per the defined SLA
- Application owner for FICO ecosystem
- Execute maintenance projects and technical Change Requests (EHP, Archiving, technology upgrades)
- Problem Management (root cause analysis and issue bundling)
- Liaise with other cross-functional teams in or outside Corporate IT for any other relevant issue resolution
- Drive ITIL Processes maturity within SAP CC and Operations
- Review existing IT solutions for improvements, stay up-to-date with new technologies
- Ensure System is implemented & maintained according to GRC req's & policies (e.g. Authorizations, GxP)
- Projects/support as outlined in RACI matrix
- Escalation Management on Project Issues, Change Requests, Incidents or Service Requests
- Create, analyze and resolve incidents as per the defined SLAs
- Plan, Identify and Execute Regression Testing as part of maintenance projects
- Support recruiting process for internal staff within Sonova processes and tools
- Coach and support trainees
Minimum 5 years professional experience in SAP Finance modules (FI/CO)
Familiar with SAP Standard Functionalities (e.g. ERP, Hana and Custom Development procedures)
Quality experience in supporting large, multisite, global organizations in life science industry with exposure to requirements of ISO 13485, CFR 820, GMP, GDP, MDSAP, MDR, GRC
Familiar with important Financial & Medical Regulations and how they impact daily work (TüV, Validation, FDA)
Multiple end to end project lifecycle experience for implementing SAP & other Business Systems
Familiar with Waterfall and Agile Project Implementation Methodologies
Experience with relevant Admin Tools (e.g. MS Office, Jira, Sharepoint, Solman)
Presentation, sales and communication skills to sell ideas on Top Management Level, Key user Level
Positive, Customer Service Orientation, focusing on meeting customer expectations
Able to accept and follow standard Sonova SOPs
Diligently following high Quality Standards with own and team deliverables, prioritizing over short term time pressures
Able to design & implement detailed Processes that are feasible from an end-user perspective
Our offer:A diverse project portfolio with interesting business & technology challenges
An open corporate culture with high innovation pace and interesting med-tech / consumer products
Further training and development opportunities across the SAP ecosystem
Support to grow and take on new challenges and responsibilities
Possibility to gain new experience in a fast developing environment
Being part of a growing team of highly skilled ERP professionals
Attractive employment conditions – contract of employment, additional benefits
Flexible working time models
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