Business Systems Engineer

2 tygodni temu


Warszawa, Mazovia, Polska Sonova Pełny etat

Your tasks:
  1. Incident Management - resolve Level 2, 3 support issues
  2. Perform Service Requests (standard change or service that is pre-approved because low risk)
  3. Create, analyze and resolve incidents as per the defined SLA
  4. Application owner for FICO ecosystem
  5. Execute maintenance projects and technical Change Requests (EHP, Archiving, technology upgrades)
  6. Problem Management (root cause analysis and issue bundling)
  7. Liaise with other cross-functional teams in or outside Corporate IT for any other relevant issue resolution
  8. Drive ITIL Processes maturity within SAP CC and Operations
  9. Review existing IT solutions for improvements, stay up-to-date with new technologies
  10. Ensure System is implemented & maintained according to GRC req's & policies (e.g. Authorizations, GxP)
  11. Projects/support as outlined in RACI matrix
  12. Escalation Management on Project Issues, Change Requests, Incidents or Service Requests
  13. Create, analyze and resolve incidents as per the defined SLAs
  14. Plan, Identify and Execute Regression Testing as part of maintenance projects
  15. Support recruiting process for internal staff within Sonova processes and tools
  16. Coach and support trainees
Your profile:

Minimum 5 years professional experience in SAP Finance modules (FI/CO)

Familiar with SAP Standard Functionalities (e.g. ERP, Hana and Custom Development procedures)

Quality experience in supporting large, multisite, global organizations in life science industry with exposure to requirements of ISO 13485, CFR 820, GMP, GDP, MDSAP, MDR, GRC

Familiar with important Financial & Medical Regulations and how they impact daily work (TüV, Validation, FDA)

Multiple end to end project lifecycle experience for implementing SAP & other Business Systems

Familiar with Waterfall and Agile Project Implementation Methodologies

Experience with relevant Admin Tools (e.g. MS Office, Jira, Sharepoint, Solman)

Presentation, sales and communication skills to sell ideas on Top Management Level, Key user Level

Positive, Customer Service Orientation, focusing on meeting customer expectations

Able to accept and follow standard Sonova SOPs

Diligently following high Quality Standards with own and team deliverables, prioritizing over short term time pressures

Able to design & implement detailed Processes that are feasible from an end-user perspective

Our offer:

A diverse project portfolio with interesting business & technology challenges

An open corporate culture with high innovation pace and interesting med-tech / consumer products

Further training and development opportunities across the SAP ecosystem

Support to grow and take on new challenges and responsibilities

Possibility to gain new experience in a fast developing environment

Being part of a growing team of highly skilled ERP professionals

Attractive employment conditions – contract of employment, additional benefits

Flexible working time models


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