Customer Services Engineer PL

2 tygodni temu


Warszawa, Mazovia, Polska Barco Pełny etat

Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). With a team of over 3,360 employees, located all around the globe, we realized sales of 1,050 million euro in 2023.

Function

Barco is looking for a new Customer Services Engineer for the EMEA, based in its Polish Office in Warsaw. As a Customer Services Engineer, you'll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

Key responsibilities

  • Provide technical remote and on-site support to Barco's Corporate and Control Room Customers in the EMEA area.
  • Repair and troubleshooting of Barco hard- and software.
  • Assist at sales demos to promote our Barco's solutions.
  • Give product training to partners and end-users.
  • Execute pro-active analysis visits, report and provide suggestions.
  • Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams.
  • Document actions and solutions in a timely fashion.
  • Follow training to update your technical, commercial and soft skills.
  • Build a relationship with the Customers and detect Service sales opportunities.

Requirements

  • 3 years of experience in a technical customer (Service/Sales) environment in Visualization industry
  • Good knowledge of hardware, software and networking technologies.
  • Communicates fluently in English. Knowledge of any additional language is an asset.
  • Excellent communication skills, both verbally and in writing.
  • Is service- and client-oriented.
  • Experience with Barco's products and Salesforce is a plus.

Our offer

  • A permanent contract
  • A competitive salary package.
  • The opportunity to work for an international market leader where innovation really matters.
  • Internal training in our Barco University
  • A modern and state-of-the-art working environment


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