Customer Support Technical Engineer

2 tygodni temu

Warszawa, Mazovia, Polska INFUSE Pełny etat

Our company seeks a highly motivated and experienced individual to join our team as aCustomer Support Technical Engineer.As a System Administrator, CRM Integrations, and Customer Support Specialist, you will be responsible for the day-to-day management and client support of external CRM Integrations and internal Web API submission platforms.

Responsibilities:

  • Support external clients by communicating and assisting with current issues, including working with API keys and troubleshooting integrations.
  • Support internal users by correcting errors on the platform and responding promptly to requests.
  • Set up integrations through the user interface (UI).
  • Coordinate webinar details with the team and clients, record and edit webinars, manage client revisions, and host webinars.

Requirements:

  • Experience with APIs, including knowledge of HTTP methods POST and GET.
  • Practical experience with tools for testing APIs, such as Postman.
  • Experience as a Technical Customer Support Specialist, Customer Support L2, Support Specialist with Salesforce, Technical Client Services Specialist, or Support Engineer.
  • Search skills:ability to quickly find information and solutions using search engines and documentation.
  • Multi-tasking, detail-oriented.
  • High communication skills: ability to clearly and accurately convey information, satisfaction from constant communication with people.
  • Resilience to stress and ability to work under pressure with high-profile clients.
  • English C1 - full proficiency (including emails, calls, and virtual meetings).
  • Knowledge of Ukrainian or Russian is a must

Additional Advantages:

  • Experience as a QA or CRM manager.
  • Experience setting up internal module integrations with Client CRMs such as Marketo, HubSpot, SalesForce, Pardot, etc.

We offer:

  • We offer a competitive salary tailored to the candidate's experience and skills. Payments are processed monthly (USD)
  • Full Remote, Work schedule: Monday-Friday, from 2:00 pm to 11:00 pm EEST (incl. 60-min breaks)
  • Interesting and long-term projects
  • We support work-life balance and offer paid annual leave and paid sick days
  • Opportunities for professional development and career growth
  • Reduced Fridays during summer

Our recruitment process:

  • Interview with HR + one-way video interview
  • Test task
  • Technical interview with Team
  • Final interview with the Hiring Manager

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