Senior Technical Support Engineer, Platinum

2 tygodni temu

Warszawa, Mazovia, Polska Palo Alto Networks, Inc. Pełny etat

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Your Career

As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.

Your Impact

  • Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Meet enhanced response SLA's for customers who purchase our Platinum Support Offering
  • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
  • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
  • Work to reproduce customer issues and qualify critical issues
  • Work directly with ETAC and Engineering to get customer issues resolved
  • Have a thorough understanding of software release and bug cycles
  • Conduct multi-vendor troubleshooting
  • Has visibility across the entire organization and Executive Leadership
  • Publish Technical Support Bulletins and other user documentation in the Knowledge Base
  • Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
  • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc.
  • Travel may be required to customer sites in the event of a critical situation
  • This position is on a 9am- 6 pm shift

Your Experience

  • Required experience with TCP IP
  • Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
  • In-depth experience in routing and switching (OSPF, BGP, VLAN, STP)
  • Experience with security (IPSEC, SSL-VPN, NAT, GRE)
  • Prior experience in similar vendor Technical Support Centers
  • Experience with Authentication Protocols a plus (Radius / TACACS)
  • Excellent written and verbal communication skills
  • Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products a plus

The Team

Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.


#J-18808-Ljbffr

  • Senior Technical Support Engineer, Platinum

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Senior Technical Support Engineer, PlatinumFull-timeDepartment: Global Customer SupportJob Country: SpainOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company...

  • Senior Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Palo Alto Networks Senior Technical Support Engineer - NGFW Team in Warsaw , Poland Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the...

  • Senior Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Job DescriptionYour CareerIn this position, you will offer post-sales technical support to Palo Alto Networks End User Customers through phone, email, and web. It is essential to consistently update support cases to keep a record of call progress in the call tracking system and to document technical solutions and product details in the knowledge base. Your...

  • Senior Technical Support Engineer, EMEA

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Job DescriptionYour CareerWe are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSOAR support team, you will serve our customer base by providing technical support, answering incoming support inquiries, and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within...

  • Senior Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks, Inc. Pełny etat

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're...

  • Senior Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Senior Technical Support Engineer

    3 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Our MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...

  • Senior Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Senior Technical Support Engineer, EMEA

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks, Inc. Pełny etat

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're...

  • Senior Technical Support Engineer, EMEA

    2 tygodni temu

    Warszawa, Mazovia, Polska Palo Alto Networks Pełny etat

    Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • L1 Technical Support Specialist

    2 tygodni temu

    Warszawa, Mazovia, Polska Technical Concept GmbH Pełny etat

    Overview:SOFTSWISS continues to expand the team and is looking for a L1 Technical Support Specialist. We need a true, experienced, and accomplished professional who shares our culture and values.About Product:SOFTSWISS Casino PlatformFull-service modular software platform to manage online casino operationsLearn MoreKey responsibilities:Processing customer...

  • Technical Support Specialist

    2 tygodni temu

    Warszawa, Mazovia, Polska Technical Concept GmbH Pełny etat

    Wpisz czego szukasz, np. "product owner" lub "biura" Szukasz inspirującej pracy, która pozwoli Ci wykorzystać Twoją kreatywność i pasję do mody? Dołącz do zespołu MODIVOJesteśmy dynamicznie rozwijającą się firmą, która pragnie zmieniać świat mody, oferując naszym klientom nie tylko produkty, ale przede wszystkim wyjątkowe...

  • Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Starburst Pełny etat

    About StarburstAt Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that's just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the...

  • Technical Sales Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska RS Group plc Pełny etat

    Technical Sales Support Engineer with Polish and EnglishWe welcome applicants residing outside Warsaw who are interested in remote work.Elevate your career at RS Components, where technical support is a game-changer. We are dedicated to providing exceptional service to our B2B customers by combining technical expertise with a commitment to excellence.If you...

  • Customer Support Technical Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska INFUSE Pełny etat

    Our company seeks a highly motivated and experienced individual to join our team as aCustomer Support Technical Engineer.As a System Administrator, CRM Integrations, and Customer Support Specialist, you will be responsible for the day-to-day management and client support of external CRM Integrations and internal Web API submission...

  • Technical Support Engineer Hungary

    2 tygodni temu

    Warszawa, Mazovia, Polska Valeo Pełny etat

    Technical Support Engineer Hungary (Technical Promotor) page is loaded Technical Support Engineer Hungary (Technical Promotor) Apply remote type Open to remote work locations Warsaw time type Full time posted on Posted 20 Days Ago job requisition id REQ Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an...

  • Technical Sales Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska Rsgroup Pełny etat

    Select how often (in days) to receive an alert: Technical Sales Support Engineer (hybrid or remote) Location: Warsaw, MZ, PL, Warsaw, MZ, PL, Brand: RS Function: Customer Services Work Location: Hybrid Technical Sales Support Engineer with Polish and EnglishWe are also open to candidates from outside Warsaw who would be interested in working...

  • Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska BYD Europe Pełny etat

    Main responsibilities:Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical capability;...

  • Technical Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska BYD Pełny etat

    Main responsibilities: Responsible for the regional technical support in Europe, respond and provide technical solutions quickly through service portal, remote diagnostics and onsite support; Regional regular visit, organize meeting, workshop and other activities with regional partners and headquarter to continuously improve regional technical...

  • Senior Support Engineer

    2 tygodni temu

    Warszawa, Mazovia, Polska GlaxoSmithKline Pełny etat

    At GSK, we want to supercharge our data capability to better understand our patients and accelerate our ability to discover vaccines and medicines. The Onyx Research Data Platform organization represents a major investment by GSK R&D and Digital & Tech, designed to deliver a step-change in our ability to leverage data, knowledge, and prediction to find new...