IT Service Delivery Manager for Supply Chain Apps

2 tygodni temu

Warsaw, Polska WELLA POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

about-project :
We are actively looking for IT Service Delivery Manager for Supply Chain Apps.

The ITSM will maintain 3rd party service level agreements, ensure service quality and service continuous improvement, and manage vendor relationships.

In addition to maintaining the operational performance of the applications, the ITSM will be expected to lead and deliver all small application enhancements as defined by the Wella IT Change Delivery Framework and support across all Wella business functions for short periods of time (ITSM colleague annual leave etc).

The ideal candidate needs to be experienced in SAP and a problem solver and will work closely with our technical and business teams.

You will act as an initial Supply Chain Architecture/Delivery point of contact for incidents and enhancements, proactively engaging with Wella IT Enterprise Architects and the Supply Chain Solution Delivery Manager.


responsibilities :
Interface between IT and business operations teams for Supply Chain
Focus on ensuring the business application service requirements and impacts are understood and that operational services delivered #meet the requirements of the business
Act as IT operational expert and point of contact for all incidents and service request escalation
Liaise with infrastructure teams, managed service providers, application vendors and IT Business Partners to define service roadmaps and ensure continuous service improvement
Make sure root cause analysis (RCA) is delivered for P1 Incidents and Problem records
Govern incidents (P1 – P4), problems and changes affecting R&D, HR and all Reporting domains
Manage L1 Triage Apps support – cooperate with Vendors and Wella Application Owners
Project Management – Act as IT Delivery Lead for the Small Enhancement portfolio following the IT Change Delivery Framework.
End to End responsibility to support and enhance Supply Chain Supply Chain solutions: SAP ECC (SD,MM,IM,MDG), Ariba Blue Yonder planning and WM management reporting, other applications/solutions
Cooperate with other IT functions, PMO and Supply Chain business teams.
Performs requirements definition and systems analysis within the Supply Chain domain.
Reviews SOWs and negotiates with vendors when required.
Evaluate vendors and solutions.
Ensures vendors develop and maintain appropriate documentation.
Develops technical specifications and configuration guidelines.
Assists in the development of requisite systems plans and technology architectures.
Supports the relevant standards and methodologies.
Design, configure, test, and implement enhancements in the solutions when required.
Ensures systems configurations are performed within the manufacturer guidelines to ensure supportability of the product.
Provide regular reporting on service operations, KPIs / SLAs
Schedule and coordinate regular Service Governance Review sessions
Pro-actively communicate to operation stakeholders
Participate in project meetings and provide operations input based on current demands/requirements
Ensures the usage of IT Best Practices.
Maintains state-of-the-art knowledge and skills in the assigned domain and researches and evaluates new-age systems solutions.

requirements-expected :


Essential:
+5 years of experience of managing 3rd party vendors in IT service delivery, contractual obligations, and service level agreements (SLAs), vendor performance and resolving relationship issues

Essential:
Strong experience of ITIL v4.0 IT Service Management framework.

Essential:
ITSM tools (ServiceNow) experience incl. service reporting requirement definition

Essential:
Ability to understand user needs, expectations and impacts of any changes.


Essential:
Planning and analytical skills.


Essential:
Project Management qualification (e.g. PRINCE 2 Foundation or PMP) or willingness to take upon successfully completing your probationary period.
Key Business Processes and Supporting Technologies within Supply Chain.
Subject matter expertise in Supply Chain and SAP.
Experience with End-to-End lifecycle implementations (including: business case, vendor selection, project scope, design, build, test, deploy, hyper care, BAU).
Knowledge in Product Lifecycle Management processes
Ability to lead and influence the Supply Chain functions but also functional / technical IT people.
"Hands on" - ability to step in and execute critical work/ escalations if no one else can do so
Requirements Definition.
Ability to generate results through 3rd party alliances.
Ability to operate in a matrixed, global environment.
Excellent organization and time management, vendor management, and project management skills.
Background managing external IT vendors and suppliers.
Commercial acumen in relation to vendor management and IT service contracts.

Ideal:
The ability to speak a second European language, including English
Higher education (master's degree) with an orientation in business-related fields
Fluent in English.
5+ years professional experience in IT Supply Chain Management. Experience of implementing large complex projects/programs via IT in international environment.
Have a good track record in a FMCG industry preferably in Personal Care Product Manufacturing.

Strong communication and problem-solving skills, ability to defend the Core Model position, and ability to work with and influence stakeholders at all levels.

Strong Leadership and team management.
Ability to challenge, open minded and active listening.
Ability to understand and synthesize business needs from multiple sources, and identify arbitration needs.
Have superior communication and interaction skills, including tact and diplomacy.
Ability to collect data and report blocking points.
Issue resolution and value realization oriented.

offered :
Luxmed Medical Insurance
Life Insurance
PPK pension plan
Lunch card
Birthday as a holiday- celebrate with your loved ones
Occasional products sample to enjoy our amazing products
Access to great discounts on our amazing products with Wella and ghd shop online
Bonus for birth of your child
Bonus if you are getting married
Multisport card
Counselling support for you and your family (financial, legal, psychological support)
5 days of additional holiday per year after 5th anniversary
Social Fund
Glasses refund
Attractive referral bonus for recommending friends to work at Wella

  • IT Service Delivery Manager for Supply Chain Apps

    1 miesiąc temu

    Warsaw, Polska WELLA POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ Pełny etat

    about-project : We are actively looking for IT Service Delivery Manager for Supply Chain Apps. The ITSM will maintain 3rd party service level agreements, ensure service quality and service continuous improvement, and manage vendor relationships. In addition to maintaining the operational performance of the applications, the ITSM will be expected to lead and...

  • Supply Chain Analyst

    4 tygodni temu

    Warsaw, Polska Solaris Laser Pełny etat

    Supply Chain Analyst Location:  Warsaw, MZ, PL Solaris Laser  is part of  Markem-Imaje , a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand. The Role As a Supply Chain Analyst, you will be part...

  • Supply Chain Analyst

    2 tygodni temu

    Warsaw, Polska Solaris Laser Pełny etat

    Supply Chain AnalystLocation: Warsaw, MZ, PLSolaris Laser is part of Markem-Imaje , a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.The RoleAs a Supply Chain Analyst, you will be part of the Value...

  • Senior Clinical Supply Chain Manager

    4 tygodni temu

    Warsaw, Polska IQVIA Pełny etat

    Job Overview The Senior Manager, Clinical Supply Chain Management supervises, manages and provides oversight of Clinical Supply Chain Managers to ensure effective delivery of clinical supply chain projects (no line management) Essential Functions • Handles all aspects of their team’s performance and development including setting and reviewing of...

  • Senior Clinical Supply Chain Manager

    4 tygodni temu

    Warsaw, Polska IQVIA Pełny etat

    Job Overview The Senior Manager, Clinical Supply Chain Management supervises, manages and provides oversight of Clinical Supply Chain Managers to ensure effective delivery of clinical supply chain projects (no line management) Essential Functions • Handles all aspects of their team’s performance and development including setting and reviewing of...

  • Learning Manager

    2 miesięcy temu

    Warsaw, Polska GOLDMAN RECRUITMENT Pełny etat

    For our Client, a global FMCG company, we are looking for a candidate for the position of Learning Manager. The perfect candidate must have experience in the training room (conducting team workshops), gather training needs, get to the heart of the problem and, on that basis, propose appropriate actions. Experience working with operational teams is important....

  • Learning Manager

    4 tygodni temu

    Warsaw, Polska GOLDMAN RECRUITMENT Pełny etat

    For our Client, a global FMCG company, we are looking for a candidate for the position of Learning Manager. The perfect candidate must have experience in the training room (conducting team workshops), gather training needs, get to the heart of the problem and, on that basis, propose appropriate actions. Experience working with operational teams is important....

  • Supply Chain Execution Manager

    1 miesiąc temu

    Warsaw, Polska FMC Corporation Pełny etat

    About us We, FMC Agricultural Solutions, provide innovative crop protection solutions to growers around the world. Thanks to the commitment of our 6, employees, we are one of the six largest crop protection manufacturers in the world. For more information, please visit . For our Technology Center in Warsaw (Poland) we are looking for a Active...

  • Supply Chain Execution Manager

    4 tygodni temu

    Warsaw, Polska FMC Corporation Pełny etat

    About us We, FMC Agricultural Solutions, provide innovative crop protection solutions to growers around the world. Thanks to the commitment of our 6, employees, we are one of the six largest crop protection manufacturers in the world. For more information, please visit . For our Technology Center in Warsaw (Poland) we are looking for a Active...

  • Supply Chain Analyst

    1 miesiąc temu

    Warsaw, Polska Dover Corporation Pełny etat

      Solaris Laser is part of Markem-Imaje, a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.    The Role   As a Supply Chain Analyst, you will be part of the Value Chain Team focused...

  • Supply Chain Analyst

    4 tygodni temu

    Warsaw, Polska Dover Corporation Pełny etat

      Solaris Laser is part of Markem-Imaje, a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.    The Role   As a Supply Chain Analyst, you will be part of the Value Chain Team focused...

  • Clinical Supply Chain Manager

    1 miesiąc temu

    Warsaw, Polska IQVIA Pełny etat

    Job Overview The Clinical Supply Chain Manager is responsible for managing the strategic planning and execution of a program of assigned clinical supply chain projects. The Clinical Supply Chain Manager will support the ongoing development and optimization of the Clinical Trial Supplies department and processes. Essential Functions Interpret clinical...

  • Clinical Supply Chain Manager

    4 tygodni temu

    Warsaw, Polska IQVIA Pełny etat

    Job Overview The Clinical Supply Chain Manager is responsible for managing the strategic planning and execution of a program of assigned clinical supply chain projects. The Clinical Supply Chain Manager will support the ongoing development and optimization of the Clinical Trial Supplies department and processes. Essential Functions Interpret clinical...

  • Supply Chain Planner

    1 miesiąc temu

    Warsaw, Polska Imperial Brands PLC Pełny etat

    The Role We have an exciting opportunity to join Imperial Brands' Global Supply Chain Hub as an End to End Planner in Warsaw. You will play a pivotal role in optimising our supply chain operations and be part of our dynamic team where you will be at the forefront of driving efficiency, innovation, and excellence. As an End-to-End Planner, you will have...

  • Supply Chain Planner

    4 tygodni temu

    Warsaw, Polska Imperial Brands PLC Pełny etat

    The Role We have an exciting opportunity to join Imperial Brands' Global Supply Chain Hub as an End to End Planner in Warsaw. You will play a pivotal role in optimising our supply chain operations and be part of our dynamic team where you will be at the forefront of driving efficiency, innovation, and excellence. As an End-to-End Planner, you will have...

  • AI Supply Chain Planning Manager

    2 miesięcy temu

    Warsaw, Polska FMC Corporation Pełny etat

    About us We, FMC Agricultural Solutions, provide innovative crop protection solutions to growers around the world. Thanks to the commitment of our 6, employees, we are one of the six largest crop protection manufacturers in the world. For more information, please visit . For our new Supply Chain Planning team in Warsaw, we are looking for a ...

  • AI Supply Chain Planning Manager

    4 tygodni temu

    Warsaw, Polska FMC Corporation Pełny etat

    About us We, FMC Agricultural Solutions, provide innovative crop protection solutions to growers around the world. Thanks to the commitment of our 6, employees, we are one of the six largest crop protection manufacturers in the world. For more information, please visit . For our new Supply Chain Planning team in Warsaw, we are looking for a ...

  • Supply Chain Planner

    4 tygodni temu

    Warsaw, Polska Imperial Brands Pełny etat

    The RoleWe have an exciting opportunity to join Imperial Brands' Global Supply Chain Hub as an End to End Planner in Warsaw. You will play a pivotal role in optimising our supply chain operations and be part of our dynamic team where you will be at the forefront of driving efficiency, innovation, and excellence. As an End-to-End Planner, you will have the...

  • Supply Chain Planner

    4 tygodni temu

    Warsaw, Polska Imperial Brands Pełny etat

    The RoleWe have an exciting opportunity to join Imperial Brands' Global Supply Chain Hub as an End to End Planner in Warsaw. You will play a pivotal role in optimising our supply chain operations and be part of our dynamic team where you will be at the forefront of driving efficiency, innovation, and excellence. As an End-to-End Planner, you will have the...

  • Supply Chain Manager EMEA

    3 miesięcy temu

    Warsaw, Polska Michael Page Pełny etat

    Plan, develop, and execute regional logistics strategies in accordance with global strategy, to assure operational and cost excellence Lead all logistics operations including warehousing and distribution, road and sea freight, customer service Be responsible for logistics budget, drive cost improvement by both leveraging and improving vendor performance,...