Application Support Analyst

1 tydzień temu

Gdansk, Polska Thomson Reuters Pełny etat
Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you
Join our team in Gdansk and be part of our Service Management team.

The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management.

This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.

This role is part of a high performing team of talented application support specialists who provide world-class support for Commercial Engineering.

You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.

You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Boomi, App Dynamics, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model:
We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing:

Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.


Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development:

LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.


Social Impact:

Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.


Purpose Driven Work:

We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


About You You're a fit for the role of Application Support Analyst - Boomi / App Dynamics if your background includes:3+ Years of experience in software development and/or technology infrastructure and operations.

Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
Fluent in speaking and writing English.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

Experience in supporting applications built on modern application architecture and cloud infrastructure, Boomi, App Dynamics, Javascript frameworks and Libraries, HTML/CSS/JS, Node.

JS, TypeScript, jQuery, Docker, AWS/Azure.
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.
Proven track record of success participating in projects and initiatives even with ambiguous details provided.
Strong customer service, problem solving, organizational and conflict management skills.
Strong IT Service Management and standards experience.
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
Proven ability to learn new technologies quickly.
Hands-on experience with programming and scripting languages.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
ITIL Certification preferred.
Do you have experience in IT Services? Are you passionate about the chance to bring your experience to a world- class company that is market-leading for both content and technology? If yes, we are looking for you
Join our team in Gdansk and be part of our Service Management team.

The Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management.

This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.

This role is part of a high performing team of talented application support specialists who provide world-class support for Commercial Engineering.

You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.

You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Boomi, App Dynamics, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model:
We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing:

Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.


Culture:
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development:

LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.


Social Impact:

Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.


Purpose Driven Work:

We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

,[Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. , Partner with application development teams to deliver operational readiness for new applications and features. , Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes. , Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. , Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management. ,

Experience in supporting applications built on modern application architecture and cloud infrastructure, Boomi, App Dynamics, Javascript frameworks and Libraries, HTML/CSS/JS, Node.

JS, TypeScript, jQuery, Docker, AWS/Azure. , Responsible for monitoring and analyzing business operational and technical key metrics. , Effectively articulate complex problems, concepts, and solutions to varied audiences.

, Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.

, Participate in complex initiatives such as large-scale upgrades., Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications., Ensure documentation, processes, and procedures are updated regularly., Participate in a continuous learning culture and a curiosity about emerging technologies.

] Requirements:

ITIL, Cloud, JavaScript, , TypeScript, AWS, Azure, Scripting language, API, Web services, Docker, HTML, CSS, j

Query Additionally:
Work-life balance, Sport subscription, Private healthcare, Free coffee, Canteen, Bike parking, Playroom, Shower, Mobile phone, Modern office.

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