Service Manager

4 dni temu

Warszawa mazowieckie, mazowieckie, Polska Advantech Europe BV Pełny etat
Service ManagerMiejsce pracy: WarszawaYour responsibilities
  • As a Service Manager, you’ll take on a leadership role, driving both operational excellence and customer satisfaction. We are seeking a talent who can effectively lead teams, optimize processes, and communicate clearly with both internal and external stakeholders. Your expertise will be key to fostering a culture of improvement while ensuring top service delivery. You demonstrate:
  • Team Leadership: Lead with inspiration Your primary focus will be on guiding and motivating our dedicated team of engineers, fostering a culture of accountability, teamwork, and continuous improvement;
  • Process Optimization: Elevate our operations Analyze and refine our repair process to streamline operations, reduce processing times, and ultimately enhance the overall customer experience;
  • Customer Communication: Be the voice of reassurance Establish and maintain effective communication channels with our customers, ensuring they’re informed about repair status, instructions, and resolutions promptly and professionally;
  • Data Analysis: Unlock insights Utilize data-driven analytics to monitor repair trends, identify root causes of returns, and implement targeted corrective actions, all while providing regular reports to stakeholders;
  • Quality Assurance: Set the standard Implement rigorous quality control measures to ensure the accuracy and timeliness of repairs, collaborating cross-functionally to address underlying product issues;
Our requirements
  • We are looking for a talent with both technical expertise and strong leadership capabilities. Fostering a collaborative and positive team environment, in dynamic settings is important. Furthermore, you possess:
  • Educational Background: Bachelor’s degree in Business, Supply Chain Management, or related fields;
  • Experience: 5+ years of experience in managing technical teams, with proven experience in repair management or similar roles;
  • Leadership Skills: Exceptional leadership and team management abilities, fostering collaboration and accountability within your team;
  • Analytical Skills: Strong analytical skills and attention to detail, with the ability to use data to drive decisions;
  • Communication: Excellent communication and interpersonal abilities, ensuring effective collaboration across different teams and regions;
  • Process Improvement: Familiarity with lean principles such as 5S, DMAIC, and process flow mapping;
  • Language skills: Fluent in both the local language and English, with a commitment to cross-cultural collaboration;
  • Change Management: Expertise in implementing and managing change to improve team efficiency and overall performance;
Benefits
  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • flexible working time
  • fruits
  • integration events
  • coffee / tea
  • parking space for employees
  • christmas gifts
  • employee referral program
How Do We See The Future

Working at Advantech Europe means being part of one strong, informal, diverse and inclusive community of people. Teamwork and the intercultural touch are the keys that drive the modern world to success. We believe that employees should have the chance to reach their full potential by gaining new skills and knowledge with each passing day. Every employee has the opportunity to find their own path to success. Advantech is an organization where diversity, fun, social responsibility, and inclusion are the pillars that keep the spirit strong and our ambitions high.

Your Challenge

Are you ready to lead a dynamic team and revolutionize the repair process? As our Service Manager, you’ll be at the forefront of ensuring exceptional customer satisfaction and operational efficiency. Your role will be key in driving our repair operations to new heights.

Advantech Europe BV

Advantech jest liderem w dostarczaniu zaufanych, innowacyjnych produktów, usług i rozwiązań. Oferujemy kompleksową integrację systemu, sprzęt, oprogramowanie, usługi projektowe zorientowane na klienta, systemy wbudowane, produkty automatyki przemysłowej i globalne wsparcie logistyczne.

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