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Project Manager Systems

4 miesięcy temu

Łódź, łódzkie, Polska BONPRIX SP Z O O Pełny etat

ABOUT THE PROJECT:

Join Customer Care Management (CCM) as we transform for international customer

excellence in a digital world. We need you to standardize processes and drive innovation


YOUR RESPONSIBILITIES:


  • You will manage global projects with system reference (e.g. Introduction of contact response system).
  • Your responsibilities include the preparation of decision documents, project control, progress documentation and communication of project status reports.
  • You will independantly plan your resources and create an international oversight of used systems along our process landscape.
  • You will coordinate the CCM-involvement of international system implementation (ramp-down/ ramp-up) and monitor the CCM system performance and escalate incidents/CCM requirements to the IT-department.
  • You help to ensure that our major international system-related CCM projects are being implemented on time and within budget, while the stakeholders feel well taken care of.
  • CCM is transitioning to an international line organization. You will work in an international project setting with colleagues from France, Germany, Italy and Poland.
  • If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.


OUR REQUIREMENTS:


  • You have successfully completed a study or an apprenticeship with a commercial focus.
  • You are experienced to work in an international project environment and to manage major projects.
  • Your technical/analytical understanding of the customer service systems and your knowledge of customer service processes is an advantage.
  • You have a minimum B2-level English proficiency,
  • An entrepreneurial mindset, holistic thinking, and experience in various project management methodologies (e.g., lean, scrum, waterfall, project scorecard, project plan).
  • You can make decisions based on business cases.
  • You are well experienced and enjoy working in an intercultural team setup.
  • You thrive to work in a high-paced, sometimes stressful, and changing environment.
  • And you have a strong customer focus.


WHAT WE OFFER:


  • Work in an international company.
  • Stable employment under an employment contract.
  • Private medical care package.
  • Sports card at an attractive price.
  • Life insurance on preferential conditions.
  • Seniority awards.


Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now