Google Ads Support Analyst with German

2 dni temu


Kraków, małopolskie, Polska HCLTech Pełny etat

Support Analyst for Google Ad Manager with German and English

The Support Analyst for Google Ad Manager is a product and web technologies expert who delights customers with insights and amazing solutions.

This professional is a team player who works with engineers, Technical Support Managers, internal and external support teams to troubleshoot technical issues for publishers. He/she loves sharing knowledge and can participate in team projects.


Roles and responsibilities

● Provide technical support via email and chat

● Troubleshoot and resolve ad serving, reporting and creative issues

● Provide guidance and consultative technical expertise to publisher customers

● Serve as point of contact for internal projects led by our escalation management team to improve client experience and operational effectiveness

● Escalate violations of client policies using internal tools

● Maintain a high level of quality in each case

● Achieve daily / weekly / quarterly productivity deliverables


Skills required

● C1 language level on German and English

● Ability to troubleshoot technical issues and communicate complex topics simply to a non-technical audience

● Analytical skills, technically minded and highly detail oriented.

● Good knowledge in HTML and CSS, basic knowledge of JavaScript is a plus

● Willingness to work with hybrid (3 days office)


Good to have

● College degree or relevant experience

● 1 year working experience (tech. support or any web development related role)

● Google products knowledge




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