IT Service Manager with German

About UsERGO Technology & Services S.A. (ET&S S.A.) was established in January 2021 following the integration of ERGO Digital IT and Atena into one entity, leveraging both companies’ strengths and best practices. As a part of ERGO Technology & Services Management AG, the technology holding of ERGO Group AG, we support millions of internal and external customers with state-of-the-art IT solutions to everyday problems.In October 2022, ET&S S.A. expanded its scope of operations by creating a Business Services unit to contribute in a new way to the growth of ERGO’s business. Acting as a co-partner and internal consultant, it adds non-IT value and supports the development of the entire ERGO Group, currently offering skills in reporting, analysis, actuarial, and input management. We are committed to fostering innovation and meeting the evolving needs of our clients worldwide.Discover how we implement AI, IoT, Voice Recognition, Big Data science, advanced mobile solutions, and business-related services to anticipate and address our customers’ future needs.About the roleThe IT Service Manager is responsible for ensuring the effective delivery of IT services within an organization. The IT Service Manager oversees the implementation of IT service management best practices, manages service level agreements, and acts as a liaison between the IT department, technical teams and other business units. The primary purpose of this role is to enhance the overall IT service quality and customer satisfaction.How you will get the job doneoverseeing the delivery of IT services, ensuring compliance with service level agreements (SLAs), and continuously improving service qualityimplementing IT service management strategies and policies that align with the organization’s goals and objectivesdefining and documenting IT servicesagreeing and contracting SLA for IT servicesmonitoring and analysing IT service performance metrics, identifying trends, and implementing corrective actions to enhance service delivery and customer satisfactionconducting SLA review with the customercollaborating with cross-functional teams and stakeholders to identify IT service requirements and prioritize initiatives based on business needscooperating with internal and external teams to ensure effective deployment and maintenance of IT systems, applications, and infrastructureconducting regular reviews and audits of IT services to identify areas for improvement and implement best practicesSkills and experience you will needfluent spoken and written English and Germanbachelor’s degree in Information Technology, Computer Science, or a related fieldproven experience as an IT Service Manager or in a similar rolestrong knowledge of ITIL and COBIT frameworks and service management best practicesexcellent leadership and team management skillsstrong analytical and problem-solving abilitiesexceptional communication and interpersonal skillsdisplaying strong business acumen by understanding business needs and presenting solutions from a business perspective rather than a purely technical onePerks & BenefitsLet's be healthyMedical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.Let's be balancedWork-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.Let's be smartWe organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.Let's be responsibleEach year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.Let's be funCompany-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it coveredLet's be diverseEvery team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit