Customer Service Manager

7 dni temu

Bydgoszcz, kujawsko-pomorskie, Polska FRoSTA sp. z o.o. Pełny etat

Within our SCM Logistics department, we are looking for an experienced professional with a desire for creative perspectives for our location in Bydgoszcz who starts at the earliest possible date.


Customer Service Manager

Your tasks: We make the difference together

  • As Customer Service Manager you supervise daily operations of the Customer Service department, including recruiting, training, and mentoring staff to ensure Service Level Agreements end efficiency targets are met
  • You are shaping the strategic goals, aligning Customer Service operations with business objectives and driving our digitalization initiatives
  • You are developing policies, processes, and standards to enhance customer satisfaction and operational efficiency
  • You are interacting with customers to manage requests and complaints promptly, maintaining strong relationships to foster business partnership
  • You are monitoring key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement
  • You are coordinating with other departments, such as sales and transportation, to ensure seamless order processing and delivery
  • You lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations

Your profile: We like what makes you stand out

  • You have professional education in Logistics/Supply Chain or a related subject or have relevant working experience in this area
  • You have experience in people management and leadership in larger teams
  • You have good knowledge of English speaking and writing
  • You are conceptually strong and have a can do - mentality
  • You have an independent, structured way of working and strong numerical reasoning skills
  • You know how to visualize concepts and ideas

Your benefits: We support your development

  • An international organization that conducts socially responsible business
  • Cooperation based on values and with perspective: “FRoSTA is Us”
  • Work in a hybrid system providing the opportunity for a more flexible approach to the implementation of tasks, while maintaining good relations and cooperation with others
  • Opportunity to reach for new experiences, develop skills and improve oneself
  • Digitization and optimization of processes and tools for success
  • Benefit package and canteen

Are you looking for a new challenge in a competitive environment? Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you. Send us your cv and let’s talk

Apply now »

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