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Customer Service Specialist with Romanian
4 miesięcy temu
Your responsibilities
- Customer service inbound pre- and post-sale via phone, e-mail and chat
- Assisting customers via social media platforms (i.e. IG, Facebook)
- Placing and processing customers’ orders and claims
- Cooperating with the Marketing and e-Commerce Teams
- Ensuring timely fulfilment of the customers’ orders together with Logistics and Warehouse Teams
- Reporting to the Team Lead of the Customer Care Team
Our requirements
- You are native / fluent in Romanian
- You have great written and communications skills
- You have good cultural knowledge of a given market
- You are a fast learner
- You have good Microsoft Office and Google Cloud Suite knowledge
- You are able to work in a team as well as individually
- You are able to work under pressure and multitask
- You are willing to work in shifts of 8 hours (08:00 - 16:00) or (14:00 - 22:00) CET
- You are willing to work 5 days per week but including Saturday and Sunday
- You have fast typing speed capabilities
What we offer:
- Work in an international environment in a fast-growing company
- Work in a pleasant atmosphere within a great team
- Career and self-development opportunities
- Intensive training in all aspects which you lack experience in
- Office in the city center
- Attractive salary
- Full time employment contract
- Flexible working time
- Private healthcare package, also for family members
- Multisport card
- Discount on furniture purchases
- Sharing the costs of foreign language classes
- Sharing the costs of professional training & courses
- Pizza day
- Company party 1 x / year
- Team and company integrations after hours
- Non-corporate company structure
- Relocation package for people ready to move to Szczecin
- 26 days off regardless of seniority
