Manager Group Scheduling and Traffic Management

2 dni temu

Poznań, wielkopolskie, Polska Allegro Pełny etat
Job Description

Your main responsibilities

  • Securing the needed volume of employees to handle everyday customers’ contact and CX workload by work scheduling (hourly/ daily/ weekly/ monthly), incl. training planning) by name and skill
  • Driving command center by decisions on routing to inhouse and outsourcing manpower resources
  • Managing advisors availability during shifts (transactional time, meetings, trainings, brakes)
  • Monitor and increase efficiency (accurate number of people needed to incoming contacts/ hour)
  • Planning the scheduling and traffic management tools development
  • Planning automation in the subject area and supporting its development
  • Acquire outsourcing partners and managing relation with them (processes and procedures of cooperation, invoicing, cost management)
  • Managing the Scheduling and traffic management team
  • Cooperating with CX people leaders and other Allegro employees based on Allegro culture fit


We are looking for people who

  • Have min. 5 years of experience in managing people and CX operations/ customer service or managing the scheduling and contact routing team
  • Have in-depth knowledge of CX operations, quality measurement and efficiency improvement
  • Dive deep into facts to guide their actions and decisions
  • Have analytical approach, business acumen and good problem solving skills
  • Have ability to management a change across the teams
  • Have capability to create structured and synthetic documents
  • Have an effective and structured communicator
  • Are proficient in Polish as well as English (min B2)


We offer

  • Well-located offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools
  • A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g. medical, sports or lunch packages, insurance, purchase vouchers)
  • Work in a team you can always count on – we have on board top-class specialists and experts in their areas of expertise
  • Training budget and an internal educational platform, MindUp (with training courses on work organization, means of communication, motivation to work and various technologies and substantive issues)


Send in your CV and see why it is #dobrzetubyć (#goodtobehere)

  • Traffic manager

    3 tygodni temu

    Poznań, wielkopolskie, Polska SKIVAK Sp. Z O.O. Pełny etat

    Jeśli z wprawą układasz projektowe puzzle, organizujesz pracę zespołu w mistrzowski sposób i nie straszne są Ci deadliny, asapy i elastyczność planów, to właśnie Ciebie szukamy! Zostań naszym traffic managerem i razem planujmy, układajmy i porządkujmy działania.Zgłoś się jeśli:posiadasz minimum roczne doświadczenie na podobnym stanowisku...

  • Traffic manager

    1 miesiąc temu

    Poznań, wielkopolskie, Polska SKIVAK Sp. Z O.O. Pełny etat

    Jeśli z wprawą układasz projektowe puzzle, organizujesz pracę zespołu w mistrzowski sposób i nie straszne są Ci deadliny, asapy i elastyczność planów, to właśnie Ciebie szukamy! Zostań naszym traffic managerem i razem planujmy, układajmy i porządkujmy działania.Zgłoś się jeśli:posiadasz minimum roczne doświadczenie na podobnym stanowisku...

  • Group Procurement Category Manager

    2 dni temu

    Poznań, wielkopolskie, Polska Pepco Pełny etat

    Pepco Group, a leading retail conglomerate comprising Pepco, Poundland, Dealz, PGS & Group, is seeking a proactive and strategic Marketing Services Procurement Manager. This role will be pivotal in leading end-to-end procurement and vendor management within the Marketing Services Category Family, encompassing sub-categories such as Media, Creative Agencies,...

  • Content Manager

    3 tygodni temu

    Poznań, wielkopolskie, Polska Vercom S.A. Pełny etat

    Vercom is a leading developer of global cloud communications platforms (CPaaS) such as MailerLite and MessageFlow, which empower companies to build strong relationships with their audiences through a variety of channels, including email, SMS, RCS, MMS, web push, mobile push, and instant messages (OTT). Our solutions automate and scale communication processes...

  • Senior Principal Python Developer AdTech

    4 tygodni temu

    Poznań, wielkopolskie, Polska Sigma Software Pełny etat

    We are looking for a Senior Python Developer to join the AdTech project that helps publishers control Ad traffic revenue. Together, we will use a unique approach to identify winning strategies quickly and scale them efficiently.Bring your expertise to our dynamic and forward-thinking environment!CUSTOMEROur client provides a solution that helps publishers...

  • Senior Principal Python Developer AdTech

    1 miesiąc temu

    Poznań, wielkopolskie, Polska Sigma Software Pełny etat

    We are looking for a Senior Python Developer to join the AdTech project that helps publishers control Ad traffic revenue. Together, we will use a unique approach to identify winning strategies quickly and scale them efficiently.Bring your expertise to our dynamic and forward-thinking environment!CUSTOMEROur client provides a solution that helps publishers...

  • Project Manager

    2 miesięcy temu

    Poznań, wielkopolskie, Polska Vector Synergy Sp. z o. o. Pełny etat

    Vector Synergy offers outsourcing of highly qualified specialists for the needs of international projects for prestigious clients in Europe and all over the world. All Vector Synergy consultants hold security clearance, are experts in their fields and speak fluent English, which allows them to work on secret and top secret clause projects all over the...

  • Software Asset Management Ekspert heshethey

    4 tygodni temu

    Poznań, wielkopolskie, Polska Żabka Future Pełny etat

    Software Asset Management Ekspert (he,she,they)Miejsce pracy: Praca hybrydowa w PoznaniuOpis stanowiska:Twój zakres obowiązków:kreowanie polityki wykorzystania zasobów software'owychaktywny udział w pracach audytowych w tym samodzielne planowanie, pogłębianie i analiza wyników pozyskanych z narzędzi audytowych oraz narzędzi...

  • Software Asset Management Ekspert heshethey

    1 miesiąc temu

    Poznań, wielkopolskie, Polska Żabka Future Pełny etat

    Software Asset Management Ekspert (he,she,they)Miejsce pracy: Praca hybrydowa w PoznaniuOpis stanowiska:Twój zakres obowiązków:kreowanie polityki wykorzystania zasobów software'owychaktywny udział w pracach audytowych w tym samodzielne planowanie, pogłębianie i analiza wyników pozyskanych z narzędzi audytowych oraz narzędzi...

  • Senior PL SQL Developer ​

    4 tygodni temu

    Poznań, wielkopolskie, Polska Raben Management Services Pełny etat

    Nasi specjaliści wspierają pracę zespołów operacyjnych tworząc narzędzia i aplikacje dla całej organizacji z poziomu centrali Grupy Raben. Odpowiadają za utrzymanie ciągłości pracy i rozwój systemów magazynowych, transportowych i finansowych. Dodatkowo inicjują i zapewniają stabilność pracy wszystkich naszych rozwiązań...

  • Senior PL/SQL Developer ​

    2 miesięcy temu

    Poznań, wielkopolskie, Polska Raben Management Services Pełny etat

    Nasi specjaliści wspierają pracę zespołów operacyjnych tworząc narzędzia i aplikacje dla całej organizacji z poziomu centrali Grupy Raben. Odpowiadają za utrzymanie ciągłości pracy i rozwój systemów magazynowych, transportowych i finansowych. Dodatkowo inicjują i zapewniają stabilność pracy wszystkich naszych rozwiązań...

  • Senior QA Automation Engineer Computer Networking

    2 dni temu

    Poznań, wielkopolskie, Polska PLVision Pełny etat

    PLVision invites a Senior QA Automation Engineer to join our growing project. If you have excellent Python and Bash knowledge and hands-on experience with Layer 2/Layer 3 protocols testing, this opportunity is for you. In this role, you will verify SAI-like API and enable SONiC (Software for Open Networking in the Cloud) OS support on top of SAI (Switch...

  • Kubernetes and Linux System Engineer

    1 miesiąc temu

    Poznań, wielkopolskie, Polska B.Braun Pełny etat

    You’re an important part of our future. Hopefully, we're also a part of yours! At B. Braun, we protect and improve the health of people worldwide. This is also our vision for research and development. You see complexity as an opportunity – and quality and sustainability are important criteria for your work. We would like to work with you on...

  • Manager Data Consumer Tech Analytics

    2 dni temu

    Poznań, wielkopolskie, Polska Allegro Pełny etat

    Job DescriptionA hybrid work model requires 3 days a week in the office.We are looking for an experienced Manager, who will coordinate a team with various data roles (Data Analyst/Product Analyst/Data Engineer) that plays a key role in shaping different product for consumers at Allegro. The perfect candidate should not only possess strong analytical skills...

  • Customer Success Manager

    1 miesiąc temu

    Poznań, wielkopolskie, Polska Open Loyalty Pełny etat

    We are looking for a Customer Success Manager, who will join our growing Open Loyalty team to expand to new markets, accelerate our growth and help us revolutionise the loyalty marketing industry.What is Open Loyalty?Open Loyalty is API-first loyalty engine for introducing loyalty and gamification features fast and at scale. Product teams use our engine to...

  • Quality Assurance Manager

    4 tygodni temu

    Poznań, wielkopolskie, Polska FIS Technology Services Pełny etat

    Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?About the roleAs a Quality Assurance Manager,...

  • Scrum Master – pharmaceutical industry

    4 tygodni temu

    Poznań, wielkopolskie, Polska Sii Pełny etat

    Join our team working on projects of one of the largest pharmaceutical companies in the world and have a real impact on the lives and health of more than 15 million patients! By implementing the projects of Sii's key, long-standing client, you will get the chance to develop in the fields of R&D, clinical trials, global services, data science, data...

  • Scrum Master – pharmaceutical industry

    1 miesiąc temu

    Poznań, wielkopolskie, Polska Sii Pełny etat

    Join our team working on projects of one of the largest pharmaceutical companies in the world and have a real impact on the lives and health of more than 15 million patients! By implementing the projects of Sii's key, long-standing client, you will get the chance to develop in the fields of R&D, clinical trials, global services, data science, data...

  • Identity Governance

    4 tygodni temu

    Poznań, wielkopolskie, Polska Fresenius Digital Technology Polska Pełny etat

    Welcome to Fresenius Digital Technology!We are an integral part of the Fresenius Group, responsible for the IT of the healthcare company and its business areas. We ensure a frictionless interface of IT and business operations so that all employees in production, logistics, and other areas can work efficiently and without interference.As Identity Governance &...

  • Identity Governance

    1 miesiąc temu

    Poznań, wielkopolskie, Polska Fresenius Digital Technology Polska Pełny etat

    Welcome to Fresenius Digital Technology!We are an integral part of the Fresenius Group, responsible for the IT of the healthcare company and its business areas. We ensure a frictionless interface of IT and business operations so that all employees in production, logistics, and other areas can work efficiently and without interference.As Identity Governance &...