Customer Success Manager

1 miesiąc temu

Poznań, wielkopolskie, Polska Open Loyalty Pełny etat

We are looking for a Customer Success Manager, who will join our growing Open Loyalty team to expand to new markets, accelerate our growth and help us revolutionise the loyalty marketing industry.


What is Open Loyalty?

Open Loyalty is API-first loyalty engine for introducing loyalty and gamification features fast and at scale. Product teams use our engine to extend their toolkits with loyalty and gamification components like points, tiers, referrals, rewards, achievements, coupons and others. As an API-first loyalty software, we're an alternative to heavy, monolithic loyalty program software, or developing loyalty features from scratch. On a daily basis, experts use Open Loyalty to create and manage loyalty campaigns based on triggers, conditions and effects.

The solution is used by 45 companies across various industries, coming from 25+ countries and including brands such as Limango, Heineken, Ugami, ALDO, and the United States Soccer Federation.

We are 40 loyalty and marketing professionals who are here to disrupt the future of the loyalty industry.



Things you will be doing…
  • Working closely with another Customer Success Manager and together you will do wonders
  • Having regular QBRs with Clients, maximising the value they get out of the Platform,
  • Walking new Clients through the onboarding process, and securing their launch
  • Measuring Clients’ satisfaction with NPS and gathering feedback,
  • Working with our Product Team to manage product requests from strategic clients;
  • Educate our clients about our product roadmap and undertake product training for users;
  • Being a part of a new market segment (headless loyalty) with skyrocketing growth
  • Working closely with Customer Support team in providing setups and workflows to Clients.


You’ll be a perfect match if you are…
  • Great at talking to people and are passionate about helping them improve their business;
  • Customer-oriented and extraordinarily organised;
  • Experienced in a similar role (Customer Success/Account Management); documented experience with portfolios of enterprise-level clients;
  • Comfortable doing video calls with multiple stakeholders, and experienced in presenting product demos;
  • Familiar with API-first products or willing to catch up quickly,
  • Skilled at copywriting;
  • Fluent in both English and Polish (written and spoken);
  • Ready to wear multiple hats in a dynamic SaaS environment;
  • Happy to work with many stakeholders across the board (sales, product development, customer support) and use customer insights to improve our platform.


Things we can offer you…
  • We are a successful product company selling our product to 30+ clients, and counting;
  • Among our 44 superstar employees, you will find your Partners in Customer Success, and together you will do wonders
  • Remote-first work and flexible working hours: we care about the outcome more than we care about how many hours you spend in front of your screen;
  • We will give you space to implement ideas and strategies that you haven’t had a chance to implement somewhere else;
  • Your choice of hardware (Dell or MacBook) as well as all the extras you would need;
  • Learning Budget at your disposal;
  • Awesome benefits like premium-level private healthcare, Multisport, English classes, and more


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