Customer Service

Customer Service & Logistics Lead CIS DNP markets, fixed term, 18-month contract

In this role you will...

• Be the first line contact for processes management with full scope of customer service and logistics activities for CIS-DNP ( Armenia, Azerbaijan, Belarus, Georgia, Moldova, Uzbekistan) markets. Support the monthly CCC (S&OP) cycle
• Own and drive end-to-end Supply Chain & Business KPIs for CIS DNP and deliver optimized customer service, logistics, product availability, end-to-end P&L budget management and cost-to-serve by initiating and running projects/programs aligned with the regional targets
• Provide maintenance of processes and systems and also provide further interface and efficient collaboration between Commercial and other functions (e.g. Demand, Supply Planning, Compliance, Regulatory, AW, Quality, MMW, Customers and Pharma Logistics etc.)
• Stock management as per markets regulatory and artwork changes, constraints to provide strong Customer service to market and ensure KPIs execution
• Lead preparation of budget files and keep cost under control for full end-to-end supply chain from sites to customers via the Multi-Market Warehouse (MMW); continuous improvement
• Manage Service Providers and assess the quality of services provided, create and maintain service level agreements (SLA) with logistics partners
• Manage processes, standardization of tools, preparing SOP, instructions for routine operations and setting governance for leading alignment cross-functionally and cross-regionally
• Develop recommendations and implementation strategy in distribution, transportation, planning and warehousing of company products
• Organize and supervise the work of the entrusted structural unit, manage a team of 3 members
• Manage customer service team to process customer orders with a high level of service and compliance, ensure controls & MM, provision of accompany documents and respond to resolving operational issues

Qualifications & Skills:

• Master's degree in supply chain, business, economics
• Minimum 5 years of working experience in supply chain: customer service, demand or supply planning activities (preferably in multinational pharmaceutical / FMCG company)
• Knowledge and understanding of existing processes and systems for the business areas being supported
• Proficient PC Skills including SAP knowledge
• Team management experience
• Fluent written and spoken English is a must, and Russian (preferred)
• Excellent problem-solving skills

Preferred Qualifications & Skills:

• Good interpersonal and communication skills
• High personal drive, tenacious and very self-motivated
• Proactive / solution driven
• Good judgement and initiative
• Ability to embrace change / being flexible
• Analytic mind, able to manage, analyse and interpret complex data
• Ability to build effective relationships in a cross-functional and multinational team environment
• Good problem-solving and management skills
• Being organized and able to react to the challenges of a fast-moving environment
• Strong leadership skills
• C ommitted team player prepared to work in and embrace a team-based culture

Inclusion & Diversity at GSK:

Inclusion and diversity at GSK are key for our success. Here, you will thrive through bringing your unique experiences to both our company and the recruitment process. We want you to be you, feel good and keep growing your career. GSK is an Equal Opportunity and Affirmative Action Employer. Applicants will travel through a transparent recruitment journey that adheres to all required employment standards and regulations. Beyond this, we commit to our values of integrity and respect towards every applicant. We want to hear from you and support with any adjustments that you may require during the recruitment process.

Please get in touch with our Recruitment Team(pl.recruitment-) to further discuss this today. We will request equal opportunities information from you and whilst disclosure is optional, we encourage you to be open, enabling us to monitor the inclusivity of our recruitment practices for the benefit of everyone. Your data will remain confidential, is never shared with our Hiring Managers and never affects the status of your application.

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Why Us?

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at US Toll Free) or outside US).

GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

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