Customer Service Coordinator

2 tygodni temu

Poznań, Greater Poland Newell Brands Pełny etat
Customer Service Coordinator (German & English)

Job Number:

Poland-WP-PoznanLocation Type - Hybrid

Position title: Customer Service Coordinator (German & English)

Location: Poznań, Poland

Reports to: Team Leader, Customer Service

Contract type: Permanent, Full-time

As a Customer Service Coordinator, you will provide service for business customers / partners of Newell Brands in Europe, Middle East and Africa (EMEA).

You will serve as a point of contact for assigned business customers, contributing to timely and effective delivery of orders and high-quality service.

Key responsibilities:

Phone and email contact with business partners Processing customers' orders in SAP Collaboration with other departments incl. Sales and Distribution Center Quick and efficient solving customers' requests using Salesforce Maintaining high standards of customer service

Requirements:

Fluent German and communicative English Secondary education or university degree Customer- and detail-oriented, Good command of MS Office, particularly Excel Customer service experience is an advantage, Knowledge of SAP and/or Salesforce is a plus

We offer:

Full-time employment contract – permanent contract directly follows successful probation time Private healthcare Pension plan (PPE) with company contribution of 3,5% Life insurance Hybrid working system; working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM LinkedIn Learning with 17,000 courses to choose from Friendly atmosphere & multicultural environment Discount for some of our products of brands Parker, Waterman, DYMO, Sharpie and others Christmas vouchers Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen Partly financed Multisport Card or cinema tickets Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices. – paid time-off for charity activities dedicated for local communities right where you live/work. Global Service Anniversary Program – recognition of milestone service anniversaries and birthdays. Employee Referral Program Garaged parking for bicycles in the same building Expectant Parents Gift

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