Service Coordinator

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

What you'll be doing:

• Will be part of Platform Management team that maintain and support web applications and platforms after project delivery phase
• Independently co-ordinate live services for international customers (single point of contact for client stakeholders) including maintenance and development streams
• Prioritize and manage tasks for engineering team using different systems (co-operation with System Engineers, Application Engineers, Developers and Quality Assurance)
• Controlling the budget utilization and co-operation with client on the prioritization of tasks based on the existing budget or managing client expectations
• Identify, track, and manage mitigation of risks related to the project, escalating any risks requiring additional actions in a timely manner.
• Prepare and share SLA and budget reports
• Create and own a consolidated view of the service backlog, including escalations, issues, and improvements, with relevant business cases and budgetary approvals at a customer level.
• Connect an agile approach with service management daily through co-operation with project teams

What you should have:

• Professional experience in ITSM, either in Service Management or Project Management
• Knowledge of MS Excel
• English (at least B2)
• Excellent communication and analytical skills
• Feel comfortable working with computer software
• Consider yourself a proactive person and like to introduce improvements

What we offer:

• Salary depending on presented skills:for medium role 9 000 – PLN gross/month, for senior role – PLN gross/month on Contract of employment
• Hybrid work style and flexible working hours
• Annual bonus dependent on company profit
• Budget for training and development (conferences, certifications, workshops and other), internal knowledge-sharing initiatives
• Additional paid days off as an anniversary reward
• Cafeteria system (MyBenefit) and Lunch compensation (Pyszne Pay)
• Private healthcare for you and your family (Luxmed VIP package)
• Group insurance and travel insurance
• Co-financing your holidays, kindergarten, Multisport Plus, and others
• Office and online integration events and team building activities
• Internal knowledge sharing and team initiatives (hackathons, lightning talks, mentoring, team and company-wide retreats)
• Support from your first days at VML - a designated mentor who will support you through your whole career at VML
• Work equipment tailored to your needs with delivery to your door

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through ourRecruitment Privacy Policy . California residents should read ourCalifornia Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

I hereby acknowledge that Wunderman Thompson Technol ogy Sp. z o.o., Poznań , ul. Wierzbięcice 1A is authorized to process my personal data included in my job application including my n ame and surname , d ate of birth , contact details which I indicated, as well as i nformation about my education, professional qualifications and previous work experience (where it is needed to confirm competences and experience) , for the purposes of the current recruitment process ,

and being aware that I can withdraw my consent mentioned below at any time by submitting my withdrawal to jobs-pl- and that t he withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal :

I hereby authorize Wunderman Thompson Technol ogy Sp. z o.o., Poznań , ul. Wierzbięcice 1A to process my other personal data included in my job application for the purposes of the current recruitment process.

I hereby acknowledge that Wunderman Thompson Technol ogy Sp. z o.o., Poznań , ul. Wierzbięcice 1A is authorized to process my personal data included in my job application including my n ame and surname , d ate of birth , contact details which I indicated, as well as i nformation about my education, professional qualifications and previous work experience (where it is needed to confirm competences and experience) , for the purposes of the current recruitment process ,

and being aware that I can withdraw my consent mentioned below at any time by submitting my withdrawal to jobs-pl- and that t he withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal :

I hereby authorize Wunderman Thompson Technol ogy Sp. z o.o., Poznań , ul. Wierzbięcice 1A to process my other personal data included in my job application for the purposes of the current recruitment process.

Consent to data processing for 2 years

I hereby authorize Wunderman Thompson Technol ogy Sp. z o.o., Poznań , ul. Wierzbięcice 1A to process my personal data included in my job application for the purposes of the future recruitment process .

Agree to transfer personal data to other entities from the WPP Group

I hereby authorize Wunderman Thompson Technol ogy Sp. z o.o., Poznań , ul. Wierzbięcice 1A to transfer my personal data included in my job application to other entities from the WPP Group, including those indicated on our corporate website for the purposes of the ir current and future recruitment process es.

Consent for GDPR Jurisdiction *

Data Controller

Wunderman Thompson Technology Sp. z o.o., Poznań , ul. Wierzbięcice 1A is the controller of your personal data which you have given us for the purpose of the recruitment process. Information regarding your personal data processing for job position in Poland you can find in WUNDERMAN THOMPSON TECH POLAND RECRUITMENT STATEMENT . You can contact the controller in the matters related to processing your personal data by an e-mail sent tojobs-pl- .

PLEASE NOTE: We cannot accept new job applications via this email address.

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When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy . California residents should read our California Recruitment Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.